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Polly1308's avatar
Polly1308
Aspirant
Jun 16, 2017

CG3000 won't let me access Wireless settings

 

Using an Optus supplied Netgear CG3000 modem and I am wanting to change my wifi password.

 

When I go into the Wireless settings, I only see top half of options;

 

Wireless connection (blank) Manual (passphrase) Wifi Protected Setup (WPS) 

Name (SSID) 

802.11 Mode

Bandwidth

Sideband for control

Control Channel

 

APPLY button

 

I don't have secuirty options as showing in the guide ( https://kb.netgear.com/24368/How-to-change-my-wireless-name-and-password-Optus-CG3000)

 

I want to change the actual wifi password - I need to stop a housemate connecting to my modem so want to change the code.

 

Please help?

 

Hardware

2 Replies

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator
    Jun 22, 2017

    Hello Polly1308 

     

    Have you tried to use another web browser?

     

    DarrenM

  • Polly1308's avatar
    Polly1308
    Aspirant
    Jun 22, 2017
    Hi Darren
    Thanks yes, I tried Safari, Firefox, chrome and IE no success. In the end i called Optus ( my ISP) and after several calls, and supervisors involvement, I just reset the modem to factory settings and started afresh! It's now working perfectly.

    Thanks for your response :)