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CM 600 Disconnects after a week (spectrum)
I have had the CM600 for about 3-4 months. I bought the product so as to stop renting Spectrum's Modem & Router. It runs well, however after a week of running, it stops working and I have to power off and on the hardware again. I am unsure if this because of the RJ6 cable that my home has (which previous owners had set up with Dish Network), or if it's because of the splitter that a Spectrum technician had set up, as we have both internet and tv with them. If anyone can help with this, that would be awesome, as to be honest my knowledge for troubleshooting network issues like this is minimum.
Hardware used:
Netgear CM600 Cable Modem
Netgear Noghthawk R6700v3 AC1750
ISP - Spectrum 200mbps plan (with tv plan and splitter for both TV box and internet gear).
Checking your cable connections picture I saw, the modem is seeing lots of correctables and un-correctables. The ISP needs to look into this. There should be near zero seen here.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
9 Replies
when your internet goes down, are you still able to log into the modem?
do you have a screen snip of the cable connections page and the event logs?
This is what I get from the Events Log window of my Modem. For the first question, I have not tried that before, so that's on me for not testing that out the very first time I experienced the drop. And as for the first part of the second question (the cable connections page), is that something I can find in the gateway page of the modem?
Your log is indicating line issues but the cable connections page helps in conjunction with it.
When you first log into the modem, you click on the internet icon. It'll show upstream/downstream data.
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