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BoratRoman's avatar
BoratRoman
Follower
Jan 07, 2018

CM1000 + Orbi (RBK50) on Xfinity - Constant Disconnects

Hello there,

 

I am having similar problems to ones on this board - Constant disconnects on the Orbi platform with a CM1000 modem on Xfinity. A Comcast tech has been by, checked the levels and left saying everything's fine with the incoming line. It works great when it does ( Blast tier - ~200 - 250 Mbps) but the disconnects are getting out of hand. They last a few seconds at a time to ~6 minutes at a time (most common) if left unattended - Rebooting the modem/router fixes it in a minute and a half (even that's not consistent of late).

 

Details: 

CM1000

Hardware Version 2.02
Firmware Version V3.01.04

 

Orbi RBK50

Router Firmware Version V2.1.1.16

uPnP OFF,Daisy Chaining Disabled, MU-MIMO and Implicit Beamforming Enabled, Fast Roaming Disabled

 

I am attaching logs and event logs from the modem and router if at all it helps nailing the problem(s). Please let me know what else I can do before returning either/both modem and router.

 

 

CM1000
disconnects
Orbi
rbk50
Troubleshooting

1 Reply

  • vkdelta's avatar
    vkdelta
    NETGEAR Employee Retired
    Jan 08, 2018

    Hi,

    thx for the logs.

     

    saw your logs and there are quite a few t3 and t4 timeouts causing modem to go offline.

    This one most likely is due to noise on the RF plant.

     

    Did you have previous modem working without issues? if yes, which modem was it?