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xJayx's avatar
xJayx
Aspirant
Mar 21, 2018

CM1000 RCN Firmware

I am seeing some issues with my 1GB internet service from RCN recently. The only difference I see is that the ISP has upgraded the modem to v3.01.04 firmware. I did not see these concerns with the 2....
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vkdelta's avatar
vkdelta
NETGEAR Employee Retired
Mar 21, 2018

What issues are you seeing? Please help to describe it.

 

Please upload DOCSIS EVENT LOGS and CONNECTION TABLE.

  • xJayx's avatar
    xJayx
    Aspirant
    Mar 22, 2018

    Slower Speeds on peripherals. I was seeing 800+ speeds on iphone before, now 300. When I connected to Wifi (normally use ethernet) on my pc before I was getting speeds close to 900, now I get 50. Recently, my tv takes time sometimes to connect to a request, and sometimes will stop functioning. When I stream on my ipad the picture gets blurry for like 20 minutes. As well as lower speeds the speeds do not seem consistent. The only thing that has changed is the firmware on the modem (I have a netgear nighthawk I also loaded the latest firmware on this.)It seems I had better speeds and stability with the prior 2.01.xx version I was running and want to make certain that the 3.01.04 version is applicable to my RCN ISP modem. I have a separate Nighthawk router, this was something RCN specced to me when I started service.

    Thanks

     

    • vkdelta's avatar
      vkdelta
      NETGEAR Employee Retired
      Mar 22, 2018

      reboot the modem and connect your laptop directly to the modem and test the speeds. You have upgraded 2 devices at the same time in the network.

       

      also, please post DOCSIS EVENT LOG and CONNECTION Table from the modem. 

      • xJayx's avatar
        xJayx
        Aspirant
        Mar 23, 2018

        The question I am asking is which version of firmware should be on my RCN Modem? The one listed for "all other companies" on your web page (as copied above), or the one listed as the correct firmware version for "Comcast"? (please see prior comment for copy of online chart referenced)?

         

        I rebooted modem and router again, and acheived a download speed of 350 for the gig service I subscribe to on the pc. After initial install I was seeing a steady 960 +. This is with the network cable connected directly to the pc.

         

        I will repost modem specs again below post latest reboot.

         

        I am asking which version of firmware is correct for RCN service?

         

        Thank You