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CM1000v2 modem is extremely slow and nowhere near the speeds of my CM500.
Hi all. My ISP is Spectrum and they sent their own modem recently to replace my CM500 because it's going to be outdated soon. I wanted to stick with my own equipment so I had recently purchased a CM1...
The head engineer at Spectrum had to look into my issue. They said it was something they haven't seen before and had to go into the backend and forcefully manipulate everything since their service wasn't talking to my modem properly despite being properly provisioned. I am now getting my speeds with the modem and it seems to be working fine.
Check the speeds at the modem with out the NG router connected.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router?article=24311
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html
Hi FURRYe38,
Everything in your comment is already mentioned as troubleshooting steps I have done in the original post.
The head engineer at Spectrum had to look into my issue. They said it was something they haven't seen before and had to go into the backend and forcefully manipulate everything since their service wasn't talking to my modem properly despite being properly provisioned. I am now getting my speeds with the modem and it seems to be working fine.
Glad they got it working.
Enjoy.