CM1100 dead01 serial number

Question

This morning my internet connection suddenly stopped working, with my modem only showing amber lights on the Ethernet LEDs, not even a power light besides that. After resetting, unplugging, and more troubleshooting, I finally got the modem to boot but now the upstream, downstream, and Internet lights blink continuously and the cable connection page in the modems settings say it's trying to find a connection but no luck. The modem information shows no cm certificate, and the serial number showed as dead01 in the same page. The Mac address starts with the normal Netgear Mac, but ends with de:ad:01. Did my modem just die this morning with no warning?

plemans · Answer

have you moved the modem to right where the coax comes into the home and connected it there?&nbsp;
Do you have a screen snip of the event logs?&nbsp;

Ttodegaard · Answer

The modem had always been connected directly to the connection coming into the home, and the event log shows an error yesterday at 1:30pm, when the power flickered at my house, but the modem continued working fine until approximately 4am this morning.

plemans · Answer

got a screen snip of the event logs on it?&nbsp;

Ttodegaard · Answer

No, as I'm not able to access the device from my current location, but as I said before the only thing in the event log within the past month is an error from a power flicker over fourteen hours prior to the modem dying. It worked with no issues, after the power resumed, nothing shows in the event log since that point, just suddenly it stopped working and the serial number and Mac address updated to show dead01.

plemans · Answer

power surges are great at wrecking electronics.&nbsp;
you can try disconnecting the coax from it, then pushing and holding reset for up to 30 seconds while powered on.&nbsp;
See if it'll clear out any issues.&nbsp;
You can also check to see if the ISP can ping/reprovision it.&nbsp;

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CM1100 dead01 serial number

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