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Forum Discussion
CM1150V and AC1600 connection problems
Been using an AC1600 with wifi disabled as a wired router for my CM1150V for a while now with no troubles. Big storm last night (yes, plenty of surge protection). When power came back on, the AC1600 no longer sees the internet when connected to the CM1150V but when I connect my desktop computer (windows 10) to the CM1150V, it has no problem and I have full internet access. Computer can log into the AC1600 when plugged into it and the ac1600 seems to thinks it's not plugged into anything and I did try to use different network cables - even the one that works fine when the computer is directly connected to the CM1150V. Tried a factory reset on the AC1600 with no change. Haven't gone as far as a factory reset with the CM1150V.
Yes, I know one possibility is that the AC1600 died. But the problem is I also have an AC1750 and I'm seeing the exact same problem if I try to replace the AC1600 with the AC1750. And I know it's possible but I have a hard time believing both routers died at the same time. So it seems to me that for some reason a computer can connect to the cable modem but a router can not.
Appreciate any ideas or suggestions.
Thanks,
Stuart
9 Replies
AC1600 isn't a model number of a router.
Please post a copy and paste of the modems connection status page.
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
What is the brand and model of the host wifi router connected to the modem?
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router?article=24311
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.htmlAC1600 isn't a model number of a router.
It's the name, not the model number. Model number is R6260
In house cabling and coax is the same that's been working well for several years.
Be sure to power OFF the modem for 1 minute then back ON.
Did that but will do it again.
Please post a copy and paste of the modems connection status page.
Is this what you're looking for?
Select the Cable Connection button you see on the modems web page. Copy and paste what you see on that page here.
