NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
CM1150V conflict with firmware version - slow connect speed
I've been using the CM1150V since March. I have Orbi RBR50 w satellite. I had Xfinity 250GB service, and was consitantly measuring download speeds between 200-300 mbps. I just upgraded to their Gigabit service. Reset the modem to accept the new service etc. However now my download speed is averaging between 100-120 mbps. Talked to xfinity support twice and Netgear support (tested direct to the modem, test by hardwire, etc. recycled multiple time (modem and router).
The firmware version running on the modem is V2.02.03, however the Netgear tech tells me that I'm running the wrong firmware version, on the Netgear site it states that V1.01.07 is the only version for Comcast. I saw on some other internet post that V2.02.03 was pushed out to the CM1150V.
I'm starting a new conversation - I think it has been determined that the Modem is working and the firmware version is ok. The issue has come down to the difference in hardwire to the Orbi router (650mbps), vs wireless to the Orbi (5GHz channel)-(150mbps).
4 Replies
so are you asking whats the correct version or trying to get help with getting the speeds increased?
If you're asking what the correct version of the firmware is.... vkdelta any idea of the correct firmware for the cm1150v? The firmware database is showing the V1.01.07 but it could be out of date.
If you're asking about fixing your speeds, results of what you tested would be more helpful than stating that you tested them.
I'd try going through xfinity chat and seeing if a rep there can push the right configuration file. I've had better success with getting correct firmwares this way than over a call. For some reason, half of my calls get an incompetent rep as xfinity so I've taken to just using chat. I'll even setup a hotspot on my phone and connect that route versus calling in if I can avoid it.
CM MAC: 28:80:88:00:00:80
I don't see an account number on my profile. just my user name gchavez916@outlook.com.
Guy Chavez
720-339-6456
I was able to get up to 350 mbps (direct to modem, using Ookla on the desktop, connect to Aerux Broadband in Denver.
when I test it using Comcast Denver (my ISP) , I only get around 125 mbps
When I do it from a browser 9Aerux) I only get 165 mbps.
When connected wireless to the Orbi I get 125 mbps, I just tested hardwired to Orbi 724mbps.
I had a service tech from Comcast come out. He did a direct test (with a special device they have) from the modem and then from the Orbi, both were showing areound 900 mbps, he validated the speed was coming through. He explained that it comes down to the capacity of the computers network card.
My system is a MS Surface Pro 4 - intel core i5 6300U @ 2.4 GHz Window 10Pro V1809 I would think that would be capable of higher speeds. Now I'm guessing its somesthing to do with my wireless settings or my wirless card?
I'm starting a new conversation - I think it has been determined that the Modem is working and the firmware version is ok. The issue has come down to the difference in hardwire to the Orbi router (650mbps), vs wireless to the Orbi (5GHz channel)-(150mbps).
