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Forum Discussion

brian_woodley's avatar
Aug 09, 2021
Solved

CM1150V Critical(3), Warning (5) and Notice(6) ongoing random service drop outs.

I've read a number of articles in the group forum, none exactly like mine with my model (CM1150V) but many that are very smiliar but not a huge understanding of what these errors mean. When I call Comcast - a fight ensues automatically with these people. Its always my cable, my modem, my router, - on and on. Add COVID and they completely exhonerate themselves from any service franchise responsibility.

For the past 3 to 5 months, possibly longer I get notifications that my home automation controller has 'gone off line' only to come back on line a few minutes later. Recently, we started noticing that our Cable TV programming box would error out when the 'Guide' button was pressed indicating 'the internet is not connected'. That box was swapped out, problem still persisted. We requested onsite service and after 'dealing with Comcast' in their usual manner, we had a tech scheduled - 4 days later. Within a day, the problems seemed to go away, we cancel the appointment. Again, the proglems are back the following week. Internet connection drops off - devices hang - we get the notifications - a few minutes later, sometimes longer the systems come back online.

I have brand new RG6 Quad shield through out the house with commercial connections. The main line comes in and splits to the amplifier and the cable modem equally. Each of the 4 amp lines goes to different corners of the house and feeds 1-4 additional connections. Never had a problem with any of the video signal dropping out - ever.

Since this drop out problem has never gone away - I've started looking at the 2 year old cable modem. The event log shows sequential Critical(3), Warning(5) and Notice(6) messages within seconds of each other as shown below;

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


These messages were plastered up and down the event log - some as little as an hour appart, grouped by a few seconds appart and always in the same sequence - WHAT DO THESE MESSAGES INDICATE?

How does a an average user translate this information to understand what their problems are? - I did a factory reset and it took less than 30 minutes for this sequenced log events to come up again. Is this my issue to resolve or Comcast? If its mine, what is it? If its Comcast - how do you tell them its theirs to fix when all they do is 'COVID Excuse' everything into doing nothing?

Thanks

B...

 

17 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User

    A screen snip of the modems logs and the cable connections page helps. Not just the error you're seeing but all if it. 

    Thanks

    FYI, photos have to be approved by a moderator. You can click on "choose file" and add each individually. 

      • plemans's avatar
        plemans
        Guru - Experienced User

        You didn't get much of your logs. 

        but your power levels are out of spec. 

        Your a bit low on the downstream and high on the upstream. 

        Meaning either you're a bit far away from the hub or you have something degrading the signal. 

        Check the line for splitters or attenuators. Remove them if you have them. 

        Check the cable for kinks, damage, old/bad/corroded/loose connections and remove them if you have them. 

        Preferrably, move the modem to right where the coax comes into the home and connect it there. this prevents the wiring in the home from being the issue.