NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
CM1200 Modem Logs Missing
I have a CM1200 modem and I’m dealing with a lot of T3 Timeouts from my ISP. I’ve been using the event logs to track them. I believe a firmware upgrade may have been pushed to my modem even though my ISP claims they didn’t push an update. Now my Event Logs are not in the Admin menu. I’ve tried restarting and a factory reset which didn’t help. I also tried setting up a different password for the admin account and that did nothing as well. Any help would be greatly appreciated. Thanks so much!
Ok, I'll see if I can find some info on this.
If you can post the same screen capture of your CM1200s web page that I did with mine, Edit out the MAC and CM serial numbers first then post.
I would ask SparkLight about a inline attenuator that can bring down the power level. They out one on mine when I went to the 1Gb service. Hoping tomorrow the noise they claim is the issue here will be resolved.
16 Replies
- I have a CM1200 modem and I’m dealing with a lot of T3 Timeouts from my ISP. I’ve been using the event logs to track them. I believe a firmware upgrade may have been pushed to my modem even though my ISP claims they didn’t push an update. Now my Event Logs are not in the Admin menu. I’ve tried restarting and a factory reset which didn’t help. I also tried setting up a different password for the admin account and that did nothing as well. Any help would be greatly appreciated. Thanks so much!
Budro22 wrote:
I have a CM1200 modem and I’m dealing with a lot of T3 Timeouts from my ISP.While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.
You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:
Cable Modems & Routers
I will ask the Netgear moderator to move your message.
In the meantime you could visit the support pages:
Support | NETGEAR
Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.
Check for various troubleshooting tips.
You may have done this already. I can't tell from your message.
I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.- Perfect thank you! This is my first time posting so I wasn’t exactly sure where to post it. Worst case I can repost. I’ve gone through the documentation and have had no luck there either sadly. Crazy thing is when my connection is acting up and running slowly, as the admin page is loading, I can see all the old options there, but once the page is fully loaded, it reverts back to what you see in my attached picture. It’s very strange to me.
Is the cable connections status page still available on the modems web page?
If so, please post this page in a screen capture.
What FW version is currently loaded on the modem?
- Yes it’s still available to me. Here’s a screenshot of that. The firmware version is 3.02.01
So under Advanced tab/Admin you don't see a Event Log entry here?
Your power levels are too high:
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router?article=24311
And you have correct and un-correctables that should be zero.
Need to check your isp coax cable lines. Ensure fittings are snug. NO kinks in the line. No splitters.
