CM2000 Internet Dropping / Slow Connectivity / Intermittent Connectivity

Question

'll keep this post updated if I do happen upon a resolution to this.&nbsp;&nbsp;I'm looking to determine if my download stream power is too high. I was reading that it should ideally be around 0db, but mine hovers around 6-7db. If this is the case, I'm thinking a simple downstream attenuator before my modem would do the trick.&nbsp;Ideally, I'm looking to correct this issue and then treat myself to the new 970 series and ditch the eeros. (Company is not the same after Amazon purchased them.)&nbsp;I've posted some additional information below for history / context as well as a modem log (MAC removed) as to errors I'm receiving.-----------------------------------------------------------------------------------------------------------&nbsp;Original setup - Motorla 1G Modem, eero 6E router and 2 satellites&nbsp;The dropping in my home has been a consistent issue in my home for the past 6 months. Oddly, it was around 4-9pm every evening. (Occasional issues during the day - maybe 1-2).&nbsp;At the start I replaced my modem to a CM2000. (Previously had an older Motorla that only supported up to 1G. Given the speed (now 1.2G), I wondered if it was the modem. Issue continued to occur. Kept the CM2000 to future proof as the Motorla was older.&nbsp;&nbsp;I then replaced my eero 6E router &amp; satellites. Issue continued to happen.&nbsp;I removed all my own devices, picked up am Xfinity gateway and plugged directly from the incoming cable. (This was done by a technician.) Issue keeps happening.&nbsp;Returned the Xfinity Gateway as it didn't resolve my issue. (Almost seemed worse.) I went back to the CM2000 and my eeros.&nbsp;I also worked with the supervisor of the lines in my area - Phil A if I remember correctly. He and his team did whatever they could as well with the lines and such. (This part is beyond my understanding of networks.) Issue still continued to happen.&nbsp;The dropping&nbsp;randomly stopped for maybe 3 weeks&nbsp;and now has returned. However, the dropping primarily happens in the morning from about 7-11 or so with other drops maybe 1-3x a day otherwise.&nbsp;&nbsp;These drops seem to be brief (no more than 1-5 mins) and will typically go back online. Occasionally I have to restart my modem to stop the "drop" at that time. On the CM2000 I have noticed that the down arrow blinks pretty frequently. A quick google search on the topic, noted that it may have something to do with the downstream power levels. I wanted to check these and any error messages the modem had listed. (Admittedly some of this makes little sense to me.)&nbsp;This was the status I found in my modem. (It has not changed in the past 6 hours.)&nbsp;&nbsp;Note - the technician replaced all my coax cables and fittings. There are no splitters whatsoever. My internal/home coax cables were eliminated in one of the earlier troubleshooting steps.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Below is what the modem gave me as diagnostics:&nbsp;&nbsp;Cable DiagnosticStatus: PoorAction:[Partial Service]If the Partial Service mode does not go away within a few hours (Click the Refresh button after each step):1) Make sure the coaxial cable is tightly connected.2) Remove any unnecessary splitters.3) Replace any required ones.4) Contact your service provider for troubleshooting help.CM Status: GoodDownstream Status: Poor&nbsp; &nbsp; Partial Service: Poor&nbsp; &nbsp; Cable modem is in partial service mode. Your service provider might be under maintenance. Most of the time it won't affect your traffic and will automatically clear when work is complete.&nbsp; &nbsp; Downstream Power Level: Good&nbsp; &nbsp; Downstream SNR Level: GoodUpstream Status: Good&nbsp; &nbsp; Upstream Power Level: GoodCurrent Time: Thu Sep 21 11:13:38 2023Startup ProcedureAcquire Downstream Channel: 579000000 Hz &nbsp;LockedConnectivity State: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;OK &nbsp; &nbsp; &nbsp; OperationalBoot State: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;OK &nbsp; &nbsp; &nbsp; OperationalSecurity: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Enabled &nbsp; BPI+IP Provisioning Mode: &nbsp; &nbsp; &nbsp; Honor MDD &nbsp; IPv6 onlyDownstream Bonded Channels (Partial Service)Channel LockedStatus Modulation ChannelID &nbsp;Frequency &nbsp; &nbsp; Power &nbsp; &nbsp;SNR &nbsp; Correctables Uncorrectables &nbsp; &nbsp;&nbsp;&nbsp; &nbsp; &nbsp; 1 &nbsp; &nbsp; Locked &nbsp; &nbsp; QAM256 &nbsp; &nbsp; 25 &nbsp; &nbsp; 579000000 Hz &nbsp; &nbsp; 6.3 &nbsp; &nbsp; 41.1 &nbsp; &nbsp; 0 &nbsp; &nbsp; 0&nbsp; &nbsp; &nbsp; 2 &nbsp; &nbsp; Locked &nbsp; &nbsp; QAM256 &nbsp; &nbsp; &nbsp;1 &nbsp; &nbsp; 435000000 Hz &nbsp; &nbsp; 5.3 &nbsp; &nbsp; 42.4 &nbsp; &nbsp; 0 &nbsp; &nbsp; 0&nbsp; &nbsp; &nbsp; 3 &nbsp; &nbsp; Locked &nbsp; &nbsp; QAM256 &nbsp; &nbsp; &nbsp;2 &nbsp; &nbsp; 441000000 Hz &nbsp; &nbsp; 3.7 &nbsp; &nbsp; 41.9 &nbsp; &nbsp; 0 &nbsp; &nbsp; 0&nbsp; &nbsp; &nbsp; 4 &nbsp; &nbsp; Locked &nbsp; &nbsp; QAM256 &nbsp; &nbsp; &nbsp;3 &nbsp; &nbsp; 447000000 Hz &nbsp; &nbsp; 6.5 &nbsp; &nbsp; 42.8 &nbsp; &nbsp; 0 &nbsp; &nbsp; 0&nbsp; &nbsp; &nbsp; 5 &nbsp; &nbsp; Locked &nbsp; &nbsp; QAM256 &nbsp; &nbsp; &nbsp;4 &nbsp; &nbsp; 453000000 Hz &nbsp; &nbsp; 4.4 &nbsp; &nbsp; 42 &nbsp; &nbsp; 0 &nbsp; &nbsp; 0&nbsp; &nbsp; &nbsp; 6 &nbsp; &nbsp; Locked &nbsp; &nbsp; QAM256 &nbsp; &nbsp; &nbsp;5 &nbsp; &nbsp; 459000000 Hz &nbsp; &nbsp; 5 &nbsp; &nbsp; 42.1 &nbsp; &nbsp; 0 &nbsp; &nbsp; 0&nbsp; &nbsp; &nbsp; 7 &nbsp; &nbsp; Locked &nbsp; &nbsp; QAM256 &nbsp; &nbsp; &nbsp;6 &nbsp; &nbsp; 465000000 Hz &nbsp; &nbsp; 5.5 &nbsp; &nbsp; 42.2 &nbsp; &nbsp; 0 &nbsp; &nbsp; 0&nbsp; &nbsp; &nbsp; 8 &nbsp; &nbsp; Locked &nbsp; &nbsp; QAM256 &nbsp; &nbsp; &nbsp;7 &nbsp; &nbsp; 471000000 Hz &nbsp; &nbsp; 5.2 &nbsp; &nbsp; 42.1 &nbsp; &nbsp; 0 &nbsp; &nbsp; 0&nbsp; &nbsp; &nbsp; 9 &nbsp; &nbsp; Locked &nbsp; &nbsp; QAM256 &nbsp; &nbsp; &nbsp;8 &nbsp; &nbsp; 477000000 Hz &nbsp; &nbsp; 5.3 &nbsp; &nbsp; 42.1 &nbsp; &nbsp; 0 &nbsp; &nbsp; 0&nbsp; &nbsp; &nbsp;10 &nbsp; &nbsp; Locked &nbsp; &nbsp; QAM256 &nbsp; &nbsp; &nbsp;9 &nbsp; &nbsp; 483000000 Hz &nbsp; &nbsp; 6.7 &nbsp; &nbsp; 42.4 &nbsp; &nbsp; 0 &nbsp; &nbsp; 0&nbsp; &nbsp; &nbsp;11 &nbsp; &nbsp; Locked &nbsp; &nbsp; QAM256 &nbsp; &nbsp; 10 &nbsp; &nbsp; 489000000 Hz &nbsp; &nbsp; 6.5 &nbsp; &nbsp; 42.2 &nbsp; &nbsp; 0 &nbsp; &nbsp; 0&nbsp; &nbsp; &nbsp;12 &nbsp; &nbsp; Locked &nbsp; &nbsp; QAM256 &nbsp; &nbsp; 11 &nbsp; &nbsp; 495000000 Hz &nbsp; &nbsp; 5.5 &nbsp; &nbsp; 42 &nbsp; &nbsp; 0 &nbsp; &nbsp; 0&nbsp; &nbsp; &nbsp;13 &nbsp; &nbsp; Locked &nbsp; &nbsp; QAM256 &nbsp; &nbsp; 12 &nbsp; &nbsp; 501000000 Hz &nbsp; &nbsp; 6.6 &nbsp; &nbsp; 42.2 &nbsp; &nbsp; 0 &nbsp; &nbsp; 0&nbsp; &nbsp; &nbsp;14 &nbsp; &nbsp; Locked &nbsp; &nbsp; QAM256 &nbsp; &nbsp; 13 &nbsp; &nbsp; 507000000 Hz &nbsp; &nbsp; 5.5 &nbsp; &nbsp; 41.8 &nbsp; &nbsp; 0 &nbsp; &nbsp; 0&nbsp; &nbsp; &nbsp;15 &nbsp; &nbsp; Locked &nbsp; &nbsp; QAM256 &nbsp; &nbsp; 14 &nbsp; &nbsp; 513000000 Hz &nbsp; &nbsp; 5.8 &nbsp; &nbsp; 41.7 &nbsp; &nbsp; 0 &nbsp; &nbsp; 0&nbsp; &nbsp; &nbsp;16 &nbsp; &nbsp; Locked &nbsp; &nbsp; QAM256 &nbsp; &nbsp; 15 &nbsp; &nbsp; 519000000 Hz &nbsp; &nbsp; 5.7 &nbsp; &nbsp; 41.7 &nbsp; &nbsp; 0 &nbsp; &nbsp; 0&nbsp; &nbsp; &nbsp;17 &nbsp; &nbsp; Locked &nbsp; &nbsp; QAM256 &nbsp; &nbsp; 16 &nbsp; &nbsp; 525000000 Hz &nbsp; &nbsp; 6.3 &nbsp; &nbsp; 41.8 &nbsp; &nbsp; 0 &nbsp; &nbsp; 0&nbsp; &nbsp; &nbsp;18 &nbsp; &nbsp; Locked &nbsp; &nbsp; QAM256 &nbsp; &nbsp; 17 &nbsp; &nbsp; 531000000 Hz &nbsp; &nbsp; 6.4 &nbsp; &nbsp; 41.7 &nbsp; &nbsp; 0 &nbsp; &nbsp; 0&nbsp; &nbsp; &nbsp;19 &nbsp; &nbsp; Locked &nbsp; &nbsp; QAM256 &nbsp; &nbsp; 18 &nbsp; &nbsp; 537000000 Hz &nbsp; &nbsp; 7 &nbsp; &nbsp; 41.9 &nbsp; &nbsp; 0 &nbsp; &nbsp; 0&nbsp; &nbsp; &nbsp;20 &nbsp; &nbsp; Locked &nbsp; &nbsp; QAM256 &nbsp; &nbsp; 19 &nbsp; &nbsp; 543000000 Hz &nbsp; &nbsp; 5.7 &nbsp; &nbsp; 41.5 &nbsp; &nbsp; 0 &nbsp; &nbsp; 0&nbsp; &nbsp; &nbsp;21 &nbsp; &nbsp; Locked &nbsp; &nbsp; QAM256 &nbsp; &nbsp; 20 &nbsp; &nbsp; 549000000 Hz &nbsp; &nbsp; 5.9 &nbsp; &nbsp; 41.1 &nbsp; &nbsp; 0 &nbsp; &nbsp; 0&nbsp; &nbsp; &nbsp;22 &nbsp; &nbsp; Locked &nbsp; &nbsp; QAM256 &nbsp; &nbsp; 21 &nbsp; &nbsp; 555000000 Hz &nbsp; &nbsp; 6.6 &nbsp; &nbsp; 41.6 &nbsp; &nbsp; 0 &nbsp; &nbsp; 0&nbsp; &nbsp; &nbsp;23 &nbsp; &nbsp; Locked &nbsp; &nbsp; QAM256 &nbsp; &nbsp; 22 &nbsp; &nbsp; 561000000 Hz &nbsp; &nbsp; 5.3 &nbsp; &nbsp; 41.2 &nbsp; &nbsp; 0 &nbsp; &nbsp; 0&nbsp; &nbsp; &nbsp;24 &nbsp; &nbsp; Locked &nbsp; &nbsp; QAM256 &nbsp; &nbsp; 23 &nbsp; &nbsp; 567000000 Hz &nbsp; &nbsp; 6.9 &nbsp; &nbsp; 41.5 &nbsp; &nbsp; 0 &nbsp; &nbsp; 0&nbsp; &nbsp; &nbsp;25 &nbsp; &nbsp; Locked &nbsp; &nbsp; QAM256 &nbsp; &nbsp; 24 &nbsp; &nbsp; 573000000 Hz &nbsp; &nbsp; 6.3 &nbsp; &nbsp; 41.3 &nbsp; &nbsp; 0 &nbsp; &nbsp; 0&nbsp; &nbsp; &nbsp;26 &nbsp; &nbsp; Locked &nbsp; &nbsp; QAM256 &nbsp; &nbsp; 26 &nbsp; &nbsp; 585000000 Hz &nbsp; &nbsp; 7.2 &nbsp; &nbsp; 41.4 &nbsp; &nbsp; 0 &nbsp; &nbsp; 0&nbsp; &nbsp; &nbsp;27 &nbsp; &nbsp; Locked &nbsp; &nbsp; QAM256 &nbsp; &nbsp; 27 &nbsp; &nbsp; 591000000 Hz &nbsp; &nbsp; 6.2 &nbsp; &nbsp; 41.1 &nbsp; &nbsp; 0 &nbsp; &nbsp; 0&nbsp; &nbsp; &nbsp;28 &nbsp; &nbsp; Locked &nbsp; &nbsp; QAM256 &nbsp; &nbsp; 28 &nbsp; &nbsp; 597000000 Hz &nbsp; &nbsp; 6.6 &nbsp; &nbsp; 41.2 &nbsp; &nbsp; 0 &nbsp; &nbsp; 0&nbsp; &nbsp; &nbsp;29 &nbsp; &nbsp; Locked &nbsp; &nbsp; QAM256 &nbsp; &nbsp; 29 &nbsp; &nbsp; 603000000 Hz &nbsp; &nbsp; 5.7 &nbsp; &nbsp; 40.9 &nbsp; &nbsp; 0 &nbsp; &nbsp; 0&nbsp; &nbsp; &nbsp;30 &nbsp; &nbsp; Locked &nbsp; &nbsp; QAM256 &nbsp; &nbsp; 30 &nbsp; &nbsp; 609000000 Hz &nbsp; &nbsp; 6.9 &nbsp; &nbsp; 41.1 &nbsp; &nbsp; 0 &nbsp; &nbsp; 0&nbsp; &nbsp; &nbsp;31 &nbsp; &nbsp; Locked &nbsp; &nbsp; QAM256 &nbsp; &nbsp; 31 &nbsp; &nbsp; 615000000 Hz &nbsp; &nbsp; 6.9 &nbsp; &nbsp; 40.9 &nbsp; &nbsp; 0 &nbsp; &nbsp; 0&nbsp; &nbsp; &nbsp;32 &nbsp; &nbsp; Locked &nbsp; &nbsp; QAM256 &nbsp; &nbsp; 32 &nbsp; &nbsp; 621000000 Hz &nbsp; &nbsp; 6.6 &nbsp; &nbsp; 40.8 &nbsp; &nbsp; 0 &nbsp; &nbsp; 0Upstream Bonded ChannelsChannel &nbsp; LockedStatus &nbsp;ChannelType ChannelID &nbsp; SymbolRate &nbsp; &nbsp; &nbsp; &nbsp;Frequency &nbsp; &nbsp; &nbsp; Power &nbsp; &nbsp;&nbsp;&nbsp; &nbsp; &nbsp; 1 &nbsp; &nbsp; &nbsp; Locked &nbsp; &nbsp; &nbsp; ATDMA &nbsp; &nbsp; &nbsp;2 &nbsp; &nbsp; &nbsp; 5120 Ksym/sec &nbsp; &nbsp; &nbsp; 16400000 Hz &nbsp; &nbsp; &nbsp; 42.3 dBmV&nbsp; &nbsp; &nbsp; 2 &nbsp; &nbsp; &nbsp; Locked &nbsp; &nbsp; &nbsp; ATDMA &nbsp; &nbsp; &nbsp;3 &nbsp; &nbsp; &nbsp; 5120 Ksym/sec &nbsp; &nbsp; &nbsp; 22800000 Hz &nbsp; &nbsp; &nbsp; 43.3 dBmV&nbsp; &nbsp; &nbsp; 3 &nbsp; &nbsp; &nbsp; Locked &nbsp; &nbsp; &nbsp; ATDMA &nbsp; &nbsp; &nbsp;4 &nbsp; &nbsp; &nbsp; 5120 Ksym/sec &nbsp; &nbsp; &nbsp; 29200000 Hz &nbsp; &nbsp; &nbsp; 44.3 dBmV&nbsp; &nbsp; &nbsp; 4 &nbsp; &nbsp; &nbsp; Locked &nbsp; &nbsp; &nbsp; ATDMA &nbsp; &nbsp; &nbsp;5 &nbsp; &nbsp; &nbsp; 5120 Ksym/sec &nbsp; &nbsp; &nbsp; 35600000 Hz &nbsp; &nbsp; &nbsp; 44.3 dBmV&nbsp; &nbsp; &nbsp; 5 &nbsp; &nbsp; &nbsp; Locked &nbsp; &nbsp; &nbsp; ATDMA &nbsp; &nbsp; &nbsp;6 &nbsp; &nbsp; &nbsp; 2560 Ksym/sec &nbsp; &nbsp; &nbsp; 40400000 Hz &nbsp; &nbsp; &nbsp; 43.8 dBmV&nbsp; &nbsp; &nbsp; 6 &nbsp; &nbsp; &nbsp; Not Locked &nbsp; &nbsp; &nbsp; Unknown &nbsp; &nbsp; &nbsp;0 &nbsp; &nbsp; &nbsp; 0 &nbsp; &nbsp; &nbsp; 0 &nbsp; &nbsp; &nbsp; 0.0&nbsp; &nbsp; &nbsp; 7 &nbsp; &nbsp; &nbsp; Not Locked &nbsp; &nbsp; &nbsp; Unknown &nbsp; &nbsp; &nbsp;0 &nbsp; &nbsp; &nbsp; 0 &nbsp; &nbsp; &nbsp; 0 &nbsp; &nbsp; &nbsp; 0.0&nbsp; &nbsp; &nbsp; 8 &nbsp; &nbsp; &nbsp; Not Locked &nbsp; &nbsp; &nbsp; Unknown &nbsp; &nbsp; &nbsp;0 &nbsp; &nbsp; &nbsp; 0 &nbsp; &nbsp; &nbsp; 0 &nbsp; &nbsp; &nbsp; 0.0Downstream OFDM ChannelsChannel &nbsp; LockedStatus &nbsp;ProfileID &nbsp;ChannelID &nbsp; &nbsp;Frequency &nbsp; &nbsp; &nbsp; Power &nbsp; &nbsp; &nbsp; SNR/MER &nbsp; &nbsp;ActiveSubcarrier &nbsp; &nbsp;Unerror &nbsp; &nbsp;Correctable &nbsp; Uncorrectable&nbsp; &nbsp; &nbsp; 1 &nbsp; &nbsp; Locked &nbsp; &nbsp; 0 ,1 ,2 ,3 &nbsp; &nbsp; 159 &nbsp; &nbsp; 702000000 Hz &nbsp; &nbsp; 6.48 dBmV &nbsp; &nbsp; 40.1 dB &nbsp; &nbsp; 1126 ~ 2969 &nbsp; &nbsp; 481773428 &nbsp; &nbsp; 78248652 &nbsp; &nbsp; 115467&nbsp; &nbsp; &nbsp; 2 &nbsp; &nbsp; Not Locked &nbsp; &nbsp; 0 &nbsp; &nbsp; &nbsp;0 &nbsp; &nbsp; 0 Hz &nbsp; &nbsp; 0 dBmV &nbsp; &nbsp; 0 dB &nbsp; &nbsp; 0 ~ 4095 &nbsp; &nbsp; 0 &nbsp; &nbsp; 0 &nbsp; &nbsp; 0Upstream OFDMA ChannelsChannel &nbsp; LockedStatus &nbsp; &nbsp;ProfileID &nbsp; &nbsp;ChannelID &nbsp; &nbsp;Frequency &nbsp; &nbsp; &nbsp; Power&nbsp; &nbsp; &nbsp; 1 &nbsp; &nbsp; Not Locked &nbsp; &nbsp; 0 &nbsp; &nbsp; &nbsp;0 &nbsp; &nbsp; 0 Hz &nbsp; &nbsp; 0 dBmV&nbsp; &nbsp; &nbsp; 2 &nbsp; &nbsp; Not Locked &nbsp; &nbsp; 0 &nbsp; &nbsp; &nbsp;0 &nbsp; &nbsp; 0 Hz &nbsp; &nbsp; 0 dBmVEvent Log&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Time &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Priority &nbsp; &nbsp; DescriptionThu Sep 21 09:14:32 2023 &nbsp; &nbsp; Notice (6) &nbsp; &nbsp; CM-STATUS message sent. Event Type Code: 4; Chan ID: 29 159; DSID: N/A;&nbsp;Thu Sep 21 09:14:29 2023 &nbsp; &nbsp; Warning (5) &nbsp; &nbsp; MDD message timeout;Thu Sep 21 09:09:47 2023 &nbsp; &nbsp; Notice (6) &nbsp; &nbsp; CM-STATUS message sent. Event Type Code: 4; Chan ID: 29 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID:&nbsp;Thu Sep 21 09:09:31 2023 &nbsp; &nbsp; Notice (6) &nbsp; &nbsp; CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID:&nbsp;Thu Sep 21 09:09:28 2023 &nbsp; &nbsp; Warning (5) &nbsp; &nbsp; MDD message timeout;CMThu Sep 21 09:07:22 2023 &nbsp; &nbsp; Notice (6) &nbsp; &nbsp; CM-STATUS message sent. Event Type Code: 4; Chan ID: 29 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA&nbsp;Thu Sep 21 09:07:01 2023 &nbsp; &nbsp; Notice (6) &nbsp; &nbsp; CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID:&nbsp;Thu Sep 21 09:07:00 2023 &nbsp; &nbsp; Warning (5) &nbsp; &nbsp; MDD message timeout;CM-Thu Sep 21 09:05:04 2023 &nbsp; &nbsp; Notice (6) &nbsp; &nbsp; CM-STATUS message sent. Event Type Code: 4; Chan ID: 29 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID:&nbsp;Thu Sep 21 09:04:48 2023 &nbsp; &nbsp; Notice (6) &nbsp; &nbsp; CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: NThu Sep 21 09:04:48 2023 &nbsp; &nbsp; Warning (5) &nbsp; &nbsp; MDD message timeout;Thu Sep 21 09:00:45 2023 &nbsp; &nbsp; Notice (6) &nbsp; &nbsp; CM-STATUS message sent. Event Type Code: 4; Chan ID: 29 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID:&nbsp;Thu Sep 21 09:00:26 2023 &nbsp; &nbsp; Notice (6) &nbsp; &nbsp; CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID:&nbsp;Thu Sep 21 09:00:24 2023 &nbsp; &nbsp; Warning (5) &nbsp; &nbsp; MDD message timeout;CM-MAC=;Thu Sep 21 09:00:16 2023 &nbsp; &nbsp; Notice (6) &nbsp; &nbsp; CM-STATUS message sent. Event Type Code: 4; Chan ID: 29 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID:&nbsp;Thu Sep 21 09:00:09 2023 &nbsp; &nbsp; Critical (3) &nbsp; &nbsp; Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=Thu Sep 21 09:00:08 2023 &nbsp; &nbsp; Warning (5) &nbsp; &nbsp; MDD message timeout;CM-MAC=Thu Sep 21 08:59:53 2023 &nbsp; &nbsp; Notice (6) &nbsp; &nbsp; CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MACThu Sep 21 08:59:48 2023 &nbsp; &nbsp; Warning (5) &nbsp; &nbsp; MDD message timeout;CM-MAC=Thu Sep 21 08:52:16 2023 &nbsp; &nbsp; Notice (6) &nbsp; &nbsp; CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=Thu Sep 21 08:51:47 2023 &nbsp; &nbsp; Notice (6) &nbsp; &nbsp; CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MACThu Sep 21 08:51:47 2023 &nbsp; &nbsp; Warning (5) &nbsp; &nbsp; MDD message timeout;CM-MAC=Thu Sep 21 08:51:18 2023 &nbsp; &nbsp; Notice (6) &nbsp; &nbsp; CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID:&nbsp;Thu Sep 21 08:50:53 2023 &nbsp; &nbsp; Notice (6) &nbsp; &nbsp; CM-STATUS message sent. Event Type Code: 21; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MACThu Sep 21 08:50:53 2023 &nbsp; &nbsp; Notice (6) &nbsp; &nbsp; CM-STATUS message sent. Event Type Code: 20; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=Thu Sep 21 08:50:27 2023 &nbsp; &nbsp; Notice (6) &nbsp; &nbsp; CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MACThu Sep 21 08:50:26 2023 &nbsp; &nbsp; Warning (5) &nbsp; &nbsp; MDD message timeout;CM-MACThu Sep 21 08:50:23 2023 &nbsp; &nbsp; Notice (6) &nbsp; &nbsp; CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=Thu Sep 21 08:50:13 2023 &nbsp; &nbsp; Notice (6) &nbsp; &nbsp; CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID:&nbsp;Thu Sep 21 08:50:12 2023 &nbsp; &nbsp; Notice (6) &nbsp; &nbsp; CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=Thu Sep 21 08:50:02 2023 &nbsp; &nbsp; Warning (5) &nbsp; &nbsp; MDD message timeout;CM-MAC=Thu Sep 21 08:49:37 2023 &nbsp; &nbsp; Notice (6) &nbsp; &nbsp; CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=Thu Sep 21 08:49:34 2023 &nbsp; &nbsp; Warning (5) &nbsp; &nbsp; MDD message timeout;CM-MAC=Thu Sep 21 08:49:29 2023 &nbsp; &nbsp; Notice (6) &nbsp; &nbsp; CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 3.;CM-MAC=Thu Sep 21 08:49:29 2023 &nbsp; &nbsp; Notice (6) &nbsp; &nbsp; CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MACThu Sep 21 08:48:59 2023 &nbsp; &nbsp; Notice (6) &nbsp; &nbsp; CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=Thu Sep 21 08:48:50 2023 &nbsp; &nbsp; Warning (5) &nbsp; &nbsp; MDD message timeout;CM-MAC=Thu Sep 21 08:48:46 2023 &nbsp; &nbsp; Notice (6) &nbsp; &nbsp; CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=Thu Sep 21 08:48:41 2023 &nbsp; &nbsp; Notice (6) &nbsp; &nbsp; CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=Thu Sep 21 08:48:41 2023 &nbsp; &nbsp; Warning (5) &nbsp; &nbsp; MDD message timeout;CM-MAC=&nbsp;

FURRYe38 · Answer

Download power on some channels is on the boarder of too high in power. Also power levels seems a bit all over the place, chould be with in 3db across all channels.&nbsp;https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router
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Any Criticals, Errors or Warnings seen in the event logs needs to be reviewed and resolved by the ISP.&nbsp;Indicates a signal issue on the ISP line up to the modem.
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Have the ISP check the signal and line quality UP to the modem.&nbsp;Be sure the ISP provisions the modem correctly.Be sure there are no coax cable line splitters in the between the modem and ISP service box.&nbsp;Be sure your using good quality RG6 coax cable up to the modem.&nbsp;Start with removing any amplifiers, signal attenuators, or splitters from the coax.From there check the line for kinks, damage, moisture in the line.Check the connectors for improperly made ends, foil touching the copper coax line, loose connections, bad/old/cheap connectors, or corroded connections. Replace them if you do.Be sure to power OFF the modem for 1 minute then back ON.https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.htmlhttps://highspeed.tips/docsis-events/

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CM2000 Internet Dropping / Slow Connectivity / Intermittent Connectivity

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