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CM2050V Provision Status stuck in: Establishing Security
I had a netgear cable modem with xfinity that had voice and initernet. It worked fine and I just upgraded the cable modem and contacted xfinity support to provistion it. Internet access is working great but the voice/telephone is not: no dial tone. I have contacted them several times and they have tried to re-probision the modem. I'm hoping someone can help explain the MTA Provision Status: Establishing Security.
I understand that that is somewhere in the initializatoin sequence but I"m not sure what this status means.
Can someone explain (briefly of course) and whether it is a modem issue or an xfinity issue? As I've said, I've contacted xfinity and the "escalated". I can push harder of course but I want to make sure I have my own house in order.
Thank you again for any time you can spend on this with me
FYI...was able to get this resolved. There was a certain tech team that needed to set the modem up. Although I had gone through the setup previously, and my internet was working fine, the phone side had not been set to the new modem. It was a painful journey working through online chats and being transferred, but once I got connected to the right person it took less than 5 minutes.
10 Replies
I should have also mentioned that in the MTA Event Log:
Title Status EndpointName 2021-08-17 20:04:16 DHCP ERROR:OFFER;REQUESTING;Option 122.3 contains invalid FQDN 0.0.0.0
Please post a copy and paste of the modems connection status page.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
