CM400 Constant Red Power Light

Hi all,

 

I recently moved into a new apartment and started to set up my internet with a friends modem (CM400).

Before Comcast even showed up, I noticed the power led stayed at a constant red when given power.

 

I have tried resetting for 30+ seconds, removing the power adapter while doing so, and also quickly pressing the reset button. Nothing has worked so far.

 

I'm guessing it is a hardware issue but supposedly it worked in the friends apartment before it was moved here. He is in the process of disconnecting the MAC address from Comcast but I don't know if that will change anything.

 

Any help would be greatly appreciated! Thank you in advance!