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Forum Discussion
cm500 modem connects to ethernet on computer but cannot connect through router
Hi, I just bought a CM500 modem to replace an outdated surfboard. I can connect if I use the ethernet port on my computer but when i try to connect to my router (and then connect the router to the ethernet port on my computer) I have no internet connection and the orange light blinks on the modem for the ethernet. Please help, I'm not overly computer savvy and this seems like I need a fix thats probably super easy. My router is a linksys E2500 and I have comcast. THANKS!
3 Replies
Hello chellesmeow
Have you tried to factory reset the router since you swapped out modems?
DarrenM
- No, I don't know how to do that? I unplugged it and plugged it back in as the modems manual told me to.
Hello chellesmeow
You may want to look up how to factory reset your linksys device.
DarrenM
