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Forum Discussion
CM600 - cable company can't find it
I just recently switched cable providers and want to continue using my cm600 with the new company. Technician came out and couldnt find the modem when he was trying to connect to it. He left me one of there's for the time being.
I called support to do a hard reset and they still weren't able to find/connect to it. They suggested I call the company I previously had to make sure the removed it from their list, they said they forgot to and that they did while I was on the phone. Gave it a few days and tired again but nothing.. reset multiple times, I don't know what to do to make it work. Any ideas?
I called support to do a hard reset and they still weren't able to find/connect to it. They suggested I call the company I previously had to make sure the removed it from their list, they said they forgot to and that they did while I was on the phone. Gave it a few days and tired again but nothing.. reset multiple times, I don't know what to do to make it work. Any ideas?
5 Replies
What ISP were you on originally and which one are you on now? I've seen several instances of an ISP's firmware being incompatible with a new ISP due to settings they (original isp) push to the modem in their setup.
