NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
CM600 Can't Get it Connected to Optimum online ip provisioning
I'm trying to activate a CM600 cable modem with optimum online and they're having an issue that the modem comes in and out of the network and they can't activate it. After doing some research I am th...
Hi ezjose1,
Please visit the link on how to activate cable internet service.
You need to contact your internet service provider to activate the new modem.
http://www.downloads.netgear.com/files/GDC/CM600/CM600_All_MSOs_QSG_EN.pdf
I tried several times to contact my service provider they said the modem tells them it's a Netgear but does not send them a signal I'm assuming because it's an IPv6 only mode, am I wrong? Could there be something wrong with the modem?
The cable modem support both IPv4 and IPv6.
https://kb.netgear.com/24938/How-do-I-connect-my-NETGEAR-Cable-Modem-Router
I understand that but in its set up this says IP provision IPv6 only and my cable company says that they see the modem but cannot connect to it, they know it's the Netgear but they're not getting any additional information to be able to connect to the modem.
Hi ezjose1,
Based on screenshot attachment, the ISP is blocking the device. You need to check with Optimum which modem registered on their end for your account. If you have an existing modem, ask them to unregister the MAC address and activate the new modem.