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ceta113's avatar
ceta113
Follower
Jul 21, 2021

CM600 Dropping internet

This is a 6 month-old modem that keeps dropping internet (multiple times a day, the internet is totally down on wifi and on ethernet). The only solution is to reboot. Comcast says there are no issues on their end. Do I need to buy a new modem? Please help.

 

Firmware Version

V1.01.22

2 Replies

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Jul 22, 2021
    ceta113 wrote:

    This is a 6 month-old modem that keeps dropping internet (multiple times a day, the internet is totally down on wifi and on ethernet).

     

    The CM600 is a modem and nothing else. It doesn't do wifi.

     

    So what else is on your network? A  router of some sort?

     

    You have posted your message in the section of this community given over to General WiFi Routers (Non-Nighthawk). (This is easily done, given Netgear's complicated community structure.)

    Many questions apply to different types of device, so there may be useful responses here, but you might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:

    Cable Modems & Routers


    I will ask the Netgear moderator to move your message.

    In the meantime you could visit the support pages:

    Support | NETGEAR

    Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.

    You may have done this already. I can't tell from your message.

    I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.

     

     

     

     

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Jul 23, 2021

    Please post a copy and paste of the modems connection status page.
    Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
    Be sure there are no coax cable line splitters in the between the modem and ISP service box. 
    Be sure your using good quality RG6 coax cable up to the modem. 
    Be sure to power OFF the modem for 1 minute them back ON.
    https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853

    ceta113 wrote:

    This is a 6 month-old modem that keeps dropping internet (multiple times a day, the internet is totally down on wifi and on ethernet). The only solution is to reboot. Comcast says there are no issues on their end. Do I need to buy a new modem? Please help.

     

    Firmware Version

    V1.01.22