Connection drops 5-6 times per hour

Question

Since 4/1 I've been having issues where my wifi connection will drop on multiple machines (OS X & Windows 10).

The wifi connection will disappear and when I attempt to rejoin the network my system will say that the network isn't found.

I can disable/enable my wifi on my laptops however I can't reconnect to them. I have to unplug the C3700 in order to reconnect. I have changed the router channels, reset the router via the dashboard as well as the button on the bottom of the device. My unit is 7-8 months old with the latest firmware.

I'm in need of assistance.

Bettyliciouz81 · Answer

Same here I'm getting the same issues have you by any chance fixed your problem ? If so can you email me with it please !!! Bettyliciouz81@gmail.com

DS404 · Answer

No luck and no response yet however if I'm able to fix the issue or receive a response I will let you know.&nbsp;Have you noticed your speed decrease as well?

DarrenM · Answer

Hello everyone&nbsp;

&nbsp;

What isp does everyone have? and does the internet just go out on the wifi or is it both the WIFI and LAN connections?

&nbsp;

DarrenM

DS404 · Answer

I'm with Comcast and as far I know it's just wifi and not the LAN connection.&nbsp;What's odd is that I sometimes I can connect to the 5G network (or non-5G depending on which one I'm currently connected to) and it works after the original network kicks me off.&nbsp;I've set my channels to ones where there is no other traffic.

DarrenM · Answer

Hello DS404&nbsp;

&nbsp;

You may want to contact Netgear support if this keeps happening may be a issue with the hardware of the wifi if all your devices are having this issue.

&nbsp;

http://www.netgear.com/support/contact.aspx

&nbsp;

DarrenM

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Connection drops 5-6 times per hour

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