NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Continuous Amber Upstream light
Model C6300v2
My modem was working flawlessly, all green lights, until 30 min ago, when I had to unplug it to see if I could connect my HP printer/scanner. Printer working; scanner stopped. I also had to turn off the computer as well as disconnect the power
When I connected the power back on to the router, the amber light is staying on continuously on the Upstream light. The modem has connected to the internet and wi-fi is working fine, but I don't know why the light is no longer green. I've had it almost a year and even in the worst power outages ALL the lights have always come back green.
11 Replies
Please post a copy and paste of the modems connection status page.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router?article=24311
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.htmlAny progress on this?
Smog515 wrote:
Model C6300v2
My modem was working flawlessly, all green lights, until 30 min ago, when I had to unplug it to see if I could connect my HP printer/scanner. Printer working; scanner stopped. I also had to turn off the computer as well as disconnect the power
When I connected the power back on to the router, the amber light is staying on continuously on the Upstream light. The modem has connected to the internet and wi-fi is working fine, but I don't know why the light is no longer green. I've had it almost a year and even in the worst power outages ALL the lights have always come back green.Issue resolved itself when power went out. When it came back on all lights were green.
Happens again, let us know.
Interesting. I just started having the same problem on my C7000v2 modem/router on Spectrum's system which seemed to work fine for the first 2 or 3 weeks but now I'm wondering if there is a problem. The Upstream LED on the front panel of the device is amber instead of the expected green. I can reboot the device but inevitably within a day or two it will return to its amber color. It is not blinking.
The device's internal HTML support (192.168.0.1) doesn't show any malfunction that I'm aware of. It shows Cable connection as GOOD and the Advanced tab seems to indicate all normal functions. My speed performance is around 400 Mbps Down and about 10 Mbps Up. I can't really complain about the device's performance but the amber light tells me that something is not the way it should be.
One other thing that bothers me but I'm not enough of any kind of expert to know if this is normal and that is the amount of uncorrectables on the bonded downstream channels. See the attached image.
What's going on?
Not sure what's going on with yours, but mine returned to green when the power went out and the box restarted when the power came back on. Maybe keep the box unplugged longer? I've owned a prior version of a Netgear router and never had that issue.
Please post a copy and paste of the modems connection status page.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router?article=24311
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html
Baldy95307 wrote:
Interesting. I just started having the same problem on my C7000v2 modem/router on Spectrum's system which seemed to work fine for the first 2 or 3 weeks but now I'm wondering if there is a problem. The Upstream LED on the front panel of the device is amber instead of the expected green. I can reboot the device but inevitably within a day or two it will return to its amber color. It is not blinking.
The device's internal HTML support (192.168.0.1) doesn't show any malfunction that I'm aware of. It shows Cable connection as GOOD and the Advanced tab seems to indicate all normal functions. My speed performance is around 400 Mbps Down and about 10 Mbps Up. I can't really complain about the device's performance but the amber light tells me that something is not the way it should be.
One other thing that bothers me but I'm not enough of any kind of expert to know if this is normal and that is the amount of uncorrectables on the bonded downstream channels. See the attached image.
What's going on?
FURRYe38 wrote:Please post a copy and paste of the modems connection status page.
A copy was posted in my previous message showing the status after 1 week. I have since rebooted the device, the upstream light is green for now (probably will soon change to amber), and I am now posting the connection status after about 12 hours of service.
