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CS7800 & firmware
From a novice, I thought I had been quite diligent when I selected the CS7800 modem/router, it installed fine, is working fine. Overall, very pleased, and I was able to return the rented modem to the cable company (double bonus). But the ominous "firmware out of date" notification started to bother me. So with a day off of work I decided to tackle the problem, and now I think I have it figured out. Netgear was helpful, sent me to the documentation that said "contact isp" and Suddenlink/Optimum said "we don't do that contact Netgear." I mentioned the documentation and they were not interested. So, what I have figured out is, I'm stuck between a rock and a hard place. Recommendations? Must I upgrade my router/modem - will that allow me update firmware from the app? Split my router from the modem? (sigh.) Something else? Go to law school so I can talk to the cable company?
Any suggestions would be appreciated. Thank you.
You're stuck. The ISP is required to do so as its part of the provisioning.
But suddenlink/optimium is horrible at doing so and rarely does.
So not much to do.
Its one of the reasons (not the only) that we recommend buying a modem separate from the router so you control the firmware/settings on the router and not an ISP who doesn't care.
3 Replies
Ok so for any C or CM series modems, ALL FW updates come from the ISP:
There are no end user FW upgrade options for these model modems.
Exactly. That's the page Netgear sent me this morning. Thanks for responding!
You're stuck. The ISP is required to do so as its part of the provisioning.
But suddenlink/optimium is horrible at doing so and rarely does.
So not much to do.
Its one of the reasons (not the only) that we recommend buying a modem separate from the router so you control the firmware/settings on the router and not an ISP who doesn't care.
