NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Dejavu - cax80 and xfinity
Same issue as everybody else.
I had the xfinity modem, got full 1.2 gig... "Upgraded"to cax80 and best i can get is 500ish.
I have tested hard wire, wireless, moving it to a different connector, had xfinity test, returned to the xfinity modem, tested from multiple speed test apps, etc. Ad infinitum...
All things are equal except the cax80 yet netgear sorry have been beyond useless.
They give the same fun around they have in the other posts trying to blame end devices and everything but their device. I know others are getting the correct speed, so why not just rma this and send a replacement?
At this point, i would buy carrier pigeons before buying another eygear product.
I had the xfinity modem, got full 1.2 gig... "Upgraded"to cax80 and best i can get is 500ish.
I have tested hard wire, wireless, moving it to a different connector, had xfinity test, returned to the xfinity modem, tested from multiple speed test apps, etc. Ad infinitum...
All things are equal except the cax80 yet netgear sorry have been beyond useless.
They give the same fun around they have in the other posts trying to blame end devices and everything but their device. I know others are getting the correct speed, so why not just rma this and send a replacement?
At this point, i would buy carrier pigeons before buying another eygear product.
2 Replies
Please post a copy and paste of the modems connection status page.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router?article=24311
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.htmlThere is a known issue with 5Ghz wifi:
The CAX80 can handle near 900Mbps and over that on Wire. Mine does. However I'm not on XF.
Hi Avezes08,
Thank you for reaching out. We would like to endorse you to NETGEAR Level 2 support team for callback.Please DM the following information:
Name:
Email:
Phone:
Preferred schedule (atleast 2 days ahead)
Timezone:
Device S/N:
Alternatively, if you wish to be contacted via email only then kindly include your preferred email address.
I am looking forward to your response.
Regards,
Oliver
Community Team
