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sam_len's avatar
sam_len
Aspirant
Jun 08, 2022

Downstream and upstream channel issue; router offline

Hi I have xfinity internet and recently the connection has been very intermittent. The upstream light is either amber or blinking. My logs are attached. Can someone take a look and advise? Thanks!

8 Replies

  • sam_len's avatar
    sam_len
    Aspirant
    Jun 08, 2022
    Startup Procedure
    Procedure Status Comment
    Acquire Downstream Channel 0 Hz Not Locked
    Connectivity State In Progress Not Synchronized
    Boot State In Progress Unknown
    Security Disabled Disabled
    IP Provisioning Mode In Progress Unknown

    Downstream Bonded Channels (Partial Service)
    Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables
    1 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
    2 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
    3 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
    4 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
    5 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
    6 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
    7 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
    8 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
    9 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
    10 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
    11 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
    12 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
    13 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
    14 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
    15 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
    16 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
    17 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
    18 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
    19 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
    20 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
    21 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
    22 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
    23 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
    24 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0

    Upstream Bonded Channels
    Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
    1 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
    2 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
    3 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
    4 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
    5 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
    6 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
    7 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
    8 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
  • sam_len's avatar
    sam_len
    Aspirant
    Jun 08, 2022
    Well… it seems there are no channels locked now… I am not sure what’s going on.
  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Jun 09, 2022

    Not much to go on when we don't have a NG model # or product reference to what your referring to. 

    Is this a cable modem or gateway router? 

     

     

    • sam_len's avatar
      sam_len
      Aspirant
      Jun 09, 2022
      Sorry about that. I have this.
      NETGEAR - Nighthawk Dual-Band AC1900 Router with 24 x 8 DOCSIS 3.0 Cable Modem
      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Jun 09, 2022

        Please post a copy and paste of the modems connection status page now that it's up and running?

         

        Is this a C### series modem?