Downstream Indicator on CM2050V

Question

Everything seems to be working on my newly installed cable modem as it should except that the Downstream "White Light Arrow" does not stop "Blinking". Is this normal that it continues to blink because it cannot find a downstream channel to lock on to.?

Based on the Description I was expecting that the Downstream Light would turn "solid White" indicating that it locked onto two or more Downstream Channels. Or show a Solid Amber light if it locks onto only one downstream channel.

Any help in clarifying or explaining this is greatly appreciated...

plemans · Answer

Do you have a screensnip of the cable connections page and event logs?
That helps us check the line

drbarney2 · Answer

Please see attached/uploaded Word Doc with the Event Log and Cable Connections Downstream Data... Could not get a Screen Shot of all of the Data...

plemans · Answer

Your line's got some issues.&nbsp;
Try removing any splitters or signal attenators form the line.&nbsp;
Directly attach the modem to right where the coax comes into the home.
Check the connections for loose/corroded/old/bad/cheap connections and remove them if you have them.&nbsp;

drbarney2 · Answer

I am directly connected to where the coax comes into my home... and it then goes to my Wi-Fi router... there my be a splitter in the CAT 5 Panel that the xfinity tech guy installed when they upgraded the cable from the street box to my home's CAT 5 Panel. In the CAT 5 Panel is where it splits the incoming cable to different coax cable access points going to mulitple rooms in my home.Does this info help?

plemans · Answer

Cat5 shouldn't matter. It should be the coax.&nbsp;

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Downstream Indicator on CM2050V

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