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LeeW's avatar
LeeW
Follower
Feb 02, 2017

Errors when ISP tries to upgrade C6300 my firmware

Am having wireless speed issues and found I'm still running on firmware V1.02.20.  Called Cox (my ISP) and they tried to upgrade me to V2.01.14 and I saw the below errors in the C6300 log....

Feb 1 13:35:26 2017Notice (6)SW Download INIT - Via NMS
Feb 1 13:35:27 2017Error (4)Improper Code File Controls
Feb 1 13:38:01 2017Notice (6)SW Download INIT - Via NMS
Feb 1 13:38:01 2017Error (4)Improper Code File Controls
Feb 1 13:43:20 2017Notice (6)SW Download INIT - Via NMS
Feb 1 13:43:21 2017Error (4)Improper Code File Controls
Feb 1 13:45:08 2017Notice (6)SW Download INIT - Via NMS
Feb 1 13:45:08 2017Error (4)Improper Code File Controls
Feb 1 13:59:05 2017Notice (6)SW Download INIT - Via NMS
Feb 1 13:59:06 2017Error (4)Improper Code File Controls

 

Cox said they are getting errors on their end indicating file coruption on my modem which is causing the upgrade to fail.  If it was a rented modem they would swap it out.  Since I own it they directed me to Netgear.  Anyone else experience this issue?  Any work around?

c6300
Firmware

1 Reply

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator
    Feb 03, 2017

    Hello LeeW 

     

    I would try to factory reset the unit and try again if that does not work I would suggest contacting support if it is under warranty.

     

    DarrenM