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Forum Discussion

ezsdad124's avatar
ezsdad124
Aspirant
Feb 08, 2021

firmware removal on CM1000v2

My ISP says I can't use my modem with them because it has firmware from a previous ISP.  Is this true?  Can firmware from one ISP be removed to allow use with another ISP?  If so, how do I do it?

4 Replies

    • ezsdad124's avatar
      ezsdad124
      Aspirant
      Feb 08, 2021

      So, you are saying my modem can only be used with the one ISP because it has its firmware in it?  To change ISPs, I must have a new modem?

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Feb 08, 2021

        ISP should be able to push there own FW on top of what is already loaded. 
        Users can't upate FW on there own. Has to be pushed from the ISP. Ask them if you can bring in the modem for them to put FW on it.