Is V2.01.16 still the current firmware for cox because I am currently on V3.01.02 and as of recently I have been having a lot of issues?

I am sorry it took so long to reply. I cleared all my logs because it was a mess and in the past couple of days, I have not had anything in the event log. Although that maybe, the amount of uncorrectable codewords keep rolling in. I usually have none but I will let this speak for it's self. ProcedureStatusCommentAcquire Downstream Channel813000000 HzLockedConnectivity StateOKOperationalBoot StateOKOperationalSecurityEnableBPI+IP Provisioning ModeHonor MDDIPv4 onlyDownstream Bonded ChannelsChannelLock StatusModulationChannel IDFrequencyPowerSNR / MERUnerrored CodewordsCorrectable CodewordsUncorrectable Codewords1LockedQAM25699813000000 Hz0.3 dBmV40.2 dB12773515331708092LockedQAM25697801000000 Hz0.7 dBmV40.3 dB143367151351024013LockedQAM25698807000000 Hz0.4 dBmV40.3 dB143368113549124864LockedQAM256134975000000 Hz1.0 dBmV40.0 dB143083739651125045LockedQAM256100819000000 Hz0.2 dBmV40.2 dB143369661652324756LockedQAM256101825000000 Hz0.3 dBmV40.2 dB143371032997625217LockedQAM256102831000000 Hz0.1 dBmV40.0 dB143371875452324458LockedQAM256103837000000 Hz0.1 dBmV40.1 dB143372739058424009LockedQAM256104843000000 Hz0.1 dBmV40.0 dB1434003844873241610LockedQAM256105849000000 Hz-0.2 dBmV39.8 dB1434013038599234211LockedQAM256106855000000 Hz0.0 dBmV40.0 dB1434023050589235112LockedQAM256107861000000 Hz0.0 dBmV40.2 dB1434033258510242513LockedQAM256108867000000 Hz-0.3 dBmV40.1 dB1434066012568239214LockedQAM256109873000000 Hz0.2 dBmV40.3 dB1434049826543247415LockedQAM256110879000000 Hz0.6 dBmV40.5 dB1434058507532253416LockedQAM256111885000000 Hz1.0 dBmV40.5 dB1434039200595251217LockedQAM256112891000000 Hz1.5 dBmV40.7 dB1434076581542256718LockedQAM256113897000000 Hz2.1 dBmV40.8 dB1434085432570254719LockedQAM256114903000000 Hz1.5 dBmV40.6 dB1434096080606249820LockedQAM256115909000000 Hz0.5 dBmV40.3 dB1434104117563241221LockedQAM256116915000000 Hz-0.6 dBmV40.0 dB1434109364625246422LockedQAM256117921000000 Hz-1.3 dBmV39.6 dB1434121564660252523LockedQAM256118927000000 Hz-1.3 dBmV39.6 dB1434128822658242924LockedQAM256119933000000 Hz-0.6 dBmV39.8 dB1434139110603242625LockedQAM256120939000000 Hz0.1 dBmV40.0 dB1434148479605243626LockedQAM256129945000000 Hz0.7 dBmV40.0 dB1434157831608247227LockedQAM256130951000000 Hz0.8 dBmV40.0 dB1434169533572248128LockedQAM256131957000000 Hz1.1 dBmV40.1 dB1434176772546249629LockedQAM256132963000000 Hz1.1 dBmV40.0 dB1434188796561247330LockedQAM256133969000000 Hz1.1 dBmV39.9 dB1434189998557246231LockedQAM256135981000000 Hz0.7 dBmV39.8 dB1434202750550246532LockedQAM256136987000000 Hz0.6 dBmV39.9 dB1434174483703732519Upstream Bonded ChannelsChannelLock StatusModulationChannel IDFrequencyPower1LockedTDMA and ATDMA118400000 Hz42.0 dBmV2LockedATDMA223300000 Hz43.4 dBmV3LockedATDMA329800000 Hz44.9 dBmV4LockedATDMA436300000 Hz44.9 dBmV5Not LockedUnknown00 Hz0.0 dBmV6Not LockedUnknown00 Hz0.0 dBmV7Not LockedUnknown00 Hz0.0 dBmV8Not LockedUnknown00 Hz0.0 dBmV<tabindex=-1>Downstream OFDM ChannelsChannelLock StatusModulation / Profile IDChannel IDFrequencyPowerSNR / MERActive Subcarrier Number RangeUnerrored CodewordsCorrectable CodewordsUncorrectable Codewords1Not LockedUnknown00 Hz0 dBmV0 dB0 ~ 00002Not LockedUnknown00 Hz0 dBmV0 dB0 ~ 0000<tabindex=-1>Upstream OFDMA ChannelsChannelLock StatusModulation / Profile IDChannel IDFrequencyPower1Not LockedUnknown00 Hz0 dBmV2Not LockedUnknown00 Hz0 dBmV

It did not past the whole table to I attached a screen shot

Please PM me following info: CM MAC:account #:Summary of the issue you are having. we will send the case to Cox engineering and see if they can spot any issue.

I messaged you all my info and I called cox early this morning to see if they could reset my modem on their end. The problem still is on going. I have noticed though sometimes when I log into http://192.168.100.1/, I get the GUI of a cable modem/router combo. I dont use any other netgear products besides my modem and I have a asus ac3100 as an AP along with my pfsense box. Just making sure also that I didnt have a lose rg6 cable, I crawled through my attic and doubled checked everything. I also checked the cable connections coming into my house. I replaced the cable that connects to the modem over a month ago because COX ran 3 spliters off of one rg6 cable to provide my house with internet and tv. After fixing their hack job, it is one splitter from the line into the house and directly into my modem and I used rg6 quad shielded cable with a braid of 80/40. I also replaced the cheap .75 cent splitter off the main line that COX installed and it is the correct mhz. I did the same with the poe filter. After I did all of this, I had no issues what so ever till now. I also make my own patch cables and they are all cat6. I tested all of them to make sure none of them were bad. I am sorry for the long reply, I just wanted to provide as much information as possible about my setup. I also can link everything I have and used if it is needed.

Firmware | NETGEAR Communities

14 Replies

vkdelta

NETGEAR Employee Retired

Oct 04, 2017

Hi,

what kind of issues are you having?

cox is in process of upgrading the whole network to 3.1.2.

Please post your issue + event log details.

stp303

Aspirant

Oct 07, 2017

I am sorry it took so long to reply. I cleared all my logs because it was a mess and in the past couple of days, I have not had anything in the event log. Although that maybe, the amount of uncorrectable codewords keep rolling in. I usually have none but I will let this speak for it's self.

Procedure	Status	Comment
Acquire Downstream Channel	813000000 Hz	Locked
Connectivity State	OK	Operational
Boot State	OK	Operational
Security	Enable	BPI+
IP Provisioning Mode	Honor MDD	IPv4 only

Downstream Bonded Channels

Channel	Lock Status	Modulation	Channel ID	Frequency	Power	SNR / MER	Unerrored Codewords	Correctable Codewords	Uncorrectable Codewords
1	Locked	QAM256	99	813000000 Hz	0.3 dBmV	40.2 dB	1277351533	170	809
2	Locked	QAM256	97	801000000 Hz	0.7 dBmV	40.3 dB	1433671513	510	2401
3	Locked	QAM256	98	807000000 Hz	0.4 dBmV	40.3 dB	1433681135	491	2486
4	Locked	QAM256	134	975000000 Hz	1.0 dBmV	40.0 dB	1430837396	511	2504
5	Locked	QAM256	100	819000000 Hz	0.2 dBmV	40.2 dB	1433696616	523	2475
6	Locked	QAM256	101	825000000 Hz	0.3 dBmV	40.2 dB	1433710329	976	2521
7	Locked	QAM256	102	831000000 Hz	0.1 dBmV	40.0 dB	1433718754	523	2445
8	Locked	QAM256	103	837000000 Hz	0.1 dBmV	40.1 dB	1433727390	584	2400
9	Locked	QAM256	104	843000000 Hz	0.1 dBmV	40.0 dB	1434003844	873	2416
10	Locked	QAM256	105	849000000 Hz	-0.2 dBmV	39.8 dB	1434013038	599	2342
11	Locked	QAM256	106	855000000 Hz	0.0 dBmV	40.0 dB	1434023050	589	2351
12	Locked	QAM256	107	861000000 Hz	0.0 dBmV	40.2 dB	1434033258	510	2425
13	Locked	QAM256	108	867000000 Hz	-0.3 dBmV	40.1 dB	1434066012	568	2392
14	Locked	QAM256	109	873000000 Hz	0.2 dBmV	40.3 dB	1434049826	543	2474
15	Locked	QAM256	110	879000000 Hz	0.6 dBmV	40.5 dB	1434058507	532	2534
16	Locked	QAM256	111	885000000 Hz	1.0 dBmV	40.5 dB	1434039200	595	2512
17	Locked	QAM256	112	891000000 Hz	1.5 dBmV	40.7 dB	1434076581	542	2567
18	Locked	QAM256	113	897000000 Hz	2.1 dBmV	40.8 dB	1434085432	570	2547
19	Locked	QAM256	114	903000000 Hz	1.5 dBmV	40.6 dB	1434096080	606	2498
20	Locked	QAM256	115	909000000 Hz	0.5 dBmV	40.3 dB	1434104117	563	2412
21	Locked	QAM256	116	915000000 Hz	-0.6 dBmV	40.0 dB	1434109364	625	2464
22	Locked	QAM256	117	921000000 Hz	-1.3 dBmV	39.6 dB	1434121564	660	2525
23	Locked	QAM256	118	927000000 Hz	-1.3 dBmV	39.6 dB	1434128822	658	2429
24	Locked	QAM256	119	933000000 Hz	-0.6 dBmV	39.8 dB	1434139110	603	2426
25	Locked	QAM256	120	939000000 Hz	0.1 dBmV	40.0 dB	1434148479	605	2436
26	Locked	QAM256	129	945000000 Hz	0.7 dBmV	40.0 dB	1434157831	608	2472
27	Locked	QAM256	130	951000000 Hz	0.8 dBmV	40.0 dB	1434169533	572	2481
28	Locked	QAM256	131	957000000 Hz	1.1 dBmV	40.1 dB	1434176772	546	2496
29	Locked	QAM256	132	963000000 Hz	1.1 dBmV	40.0 dB	1434188796	561	2473
30	Locked	QAM256	133	969000000 Hz	1.1 dBmV	39.9 dB	1434189998	557	2462
31	Locked	QAM256	135	981000000 Hz	0.7 dBmV	39.8 dB	1434202750	550	2465
32	Locked	QAM256	136	987000000 Hz	0.6 dBmV	39.9 dB	1434174483	7037	32519

Upstream Bonded Channels

Channel	Lock Status	Modulation	Channel ID	Frequency	Power
1	Locked	TDMA and ATDMA	1	18400000 Hz	42.0 dBmV
2	Locked	ATDMA	2	23300000 Hz	43.4 dBmV
3	Locked	ATDMA	3	29800000 Hz	44.9 dBmV
4	Locked	ATDMA	4	36300000 Hz	44.9 dBmV
5	Not Locked	Unknown	0	0 Hz	0.0 dBmV
6	Not Locked	Unknown	0	0 Hz	0.0 dBmV
7	Not Locked	Unknown	0	0 Hz	0.0 dBmV
8	Not Locked	Unknown	0	0 Hz	0.0 dBmV

<tabindex=-1>Downstream OFDM Channels

Channel	Lock Status	Modulation / Profile ID	Channel ID	Frequency	Power	SNR / MER	Active Subcarrier Number Range	Unerrored Codewords	Correctable Codewords	Uncorrectable Codewords
1	Not Locked	Unknown	0	0 Hz	0 dBmV	0 dB	0 ~ 0	0	0	0
2	Not Locked	Unknown	0	0 Hz	0 dBmV	0 dB	0 ~ 0	0	0	0

<tabindex=-1>Upstream OFDMA Channels

Channel	Lock Status	Modulation / Profile ID	Channel ID	Frequency	Power
1	Not Locked	Unknown	0	0 Hz	0 dBmV
2	Not Locked	Unknown	0	0 Hz	0 dBmV

stp303
Aspirant
Oct 07, 2017
It did not past the whole table to I attached a screen shot
- vkdelta
  NETGEAR Employee Retired
  Oct 07, 2017
  Please PM me following info:
  
  CM MAC:
  account #:
  Summary of the issue you are having.
  
  we will send the case to Cox engineering and see if they can spot any issue.

Forum Discussion

Firmware