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I own a C6300 v2 AC1750 Router Modem combo and it randomly reboots
Hi,
My router has been rebooting almost every night, usually at the worst possible time. I'm not sure why so I printed the event log hoping someone could give me some direction. I was using a Motorola Modem without wifi and never really had these issues before. The last log was from the latest reboot.
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10 Replies
Have the ISP check the signal and line quality UP to the modem.
Be sure there are not coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.I bought a new cable off amazon, thanks for the tip! We'll see if that does it!
Let us know how it goes...
pls provide power value screenshot as well.
Is this what you need? Not sure where else it would be:
Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables UnCorrectables 1 Locked QAM 256 1 459000000 Hz -1.7 dBmV 38.9 dB 0 0 2 Locked QAM 256 2 465000000 Hz -1.7 dBmV 38.9 dB 24 0 3 Locked QAM 256 3 471000000 Hz -1.7 dBmV 38.9 dB 26 0 4 Locked QAM 256 4 477000000 Hz -1.9 dBmV 40.3 dB 0 0 5 Locked QAM 256 5 483000000 Hz -1.7 dBmV 38.6 dB 0 0 6 Locked QAM 256 6 489000000 Hz -2.0 dBmV 38.9 dB 17 0 7 Locked QAM 256 7 495000000 Hz -2.0 dBmV 38.6 dB 0 0 8 Locked QAM 256 8 507000000 Hz -1.7 dBmV 38.9 dB 6 0 9 Locked QAM 256 9 513000000 Hz -1.7 dBmV 38.9 dB 24 0 10 Locked QAM 256 10 519000000 Hz -1.9 dBmV 38.9 dB 11 0 11 Locked QAM 256 11 525000000 Hz -2.0 dBmV 38.9 dB 27 0 12 Locked QAM 256 12 531000000 Hz -2.2 dBmV 38.9 dB 12 0 13 Locked QAM 256 13 543000000 Hz -2.4 dBmV 38.9 dB 9 0 14 Locked QAM 256 14 549000000 Hz -2.5 dBmV 38.9 dB 20 0 15 Locked QAM 256 15 555000000 Hz -2.4 dBmV 38.6 dB 16 0 16 Locked QAM 256 16 561000000 Hz -2.2 dBmV 38.9 dB 37 0 Upstream Bonded Channels
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power 1 Locked ATDMA 3 5120 Ksym/sec 17300000 Hz 49.5 dBmV 2 Locked ATDMA 4 5120 Ksym/sec 23700000 Hz 51.0 dBmV 3 Locked ATDMA 1 5120 Ksym/sec 30100000 Hz 51.0 dBmV 4 Locked ATDMA 2 5120 Ksym/sec 36500000 Hz 51.0 dBmV Current System Time: Wed Mar 4 18:47:52 2020System Up Time: 02:35:08
vkdelta wrote:pls provide power value screenshot as well.
vkdelta wrote:pls provide power value screenshot as well.
yes, too high Upstream power.
do you have splitters? If yes, Please remove it.
What do you mean by reboot? Is the whole box rebooting? or just loosing internet.
Have the ISP check the signal and line quality UP to the modem.
Ok so checked and there is a splitter, but I think it's necessary since I have the modem and a DVR system. The cable comes from the call and into the splitter where one goes to the DVR and the other to the modem. I've replaced one cable and buying a new splitter hoping that fixes it. Is there a way to do this without the splitter?
Have the ISP put in a two dedicated lines, one to the modem and one to the DVR from there service box.
