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Forum Discussion

tylerhyma's avatar
tylerhyma
Aspirant
Feb 04, 2021

Internet Constantly Dropping

I've actually had this problem for a few months now. Around the same time (10 am - 11am EST) everyday my internet drops. Trying to figure out if it's my internet provider, my router, or my modem.

9 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User

    Your modem is the cm500?

    do you have a screen snip of its cable connections page and logs?
    What router do you have it connected to? 

    When internet drops, do all devices drop, just wireless, what exactly happens? 

    What fixes the issue?

    • tylerhyma's avatar
      tylerhyma
      Aspirant

      Yes. I have the CM500.

      I tried accessing the connections page and logs but it says I need a login and password and have no idea how to get that.

      I am using a TP Link AC1750.

      Yes. All devices drop from the internet since they are all wireless. I can see the Modem lights go orange when the internet drops.

      Typially, it fixes itself. It's almost like a restart. 

      • plemans's avatar
        plemans
        Guru - Experienced User

        the default modem login/password

        login: admin

        password: password

         

        AC1750 is a speed. what actual model do you have? 

        how frequently is it happening? 

        Do wired devices drop? 

        how long does it take to fix itself?