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Forum Discussion
Internet dropping intermittently
I have been having a lot of issues with my internet dropping randomly for 5secs to 15 minutes. This affects both wifi and wired and nothing reboots.
-Xfinity is my ISP and have replaced the wire to the pole outside
-New Wire from outside the house to the Modem(8months old Netgear CM1000) with no splits
-New Router (Netgear Rax120)
Startup ProcedureProcedureStatusCommentAcquire Downstream Channel495000000 HzLockedConnectivity StateOKOperationalBoot StateOKOperationalSecurityEnableBPI+IP Provisioning ModeHonor MDDIPv6 onlyDownstream Bonded Channels
ChannelLock StatusModulationChannel IDFrequencyPowerSNR / MERUnerrored CodewordsCorrectable CodewordsUncorrectable Codewords1LockedQAM2565495000000 Hz6.0 dBmV42.1 dB33185775863654152LockedQAM2561471000000 Hz5.9 dBmV42.1 dB3309195040213443LockedQAM2562477000000 Hz6.1 dBmV42.1 dB330924640825814LockedQAM2563483000000 Hz6.0 dBmV41.2 dB3309293758257385LockedQAM2564489000000 Hz6.0 dBmV41.8 dB330941864325956LockedQAM2566507000000 Hz5.7 dBmV41.8 dB330946297017837LockedQAM2567513000000 Hz5.5 dBmV41.8 dB330950771219258LockedQAM2568519000000 Hz5.4 dBmV41.9 dB330955720821929LockedQAM2569525000000 Hz5.2 dBmV41.8 dB32449323380010LockedQAM25610531000000 Hz5.2 dBmV41.7 dB32449999970011LockedQAM25611537000000 Hz4.9 dBmV41.6 dB32450742380012LockedQAM25612543000000 Hz4.5 dBmV41.4 dB32451316760013LockedQAM25613549000000 Hz4.2 dBmV41.3 dB32451862610014LockedQAM25614555000000 Hz4.4 dBmV41.3 dB32452447450015LockedQAM25615561000000 Hz4.4 dBmV41.1 dB32453646180016LockedQAM25616567000000 Hz4.6 dBmV41.5 dB32454353550017LockedQAM25617573000000 Hz4.4 dBmV41.2 dB31421108890018LockedQAM25618579000000 Hz4.6 dBmV41.3 dB31421881150019LockedQAM25619585000000 Hz4.7 dBmV41.4 dB31422753470020LockedQAM25633447000000 Hz6.0 dBmV42.2 dB3142343541143221LockedQAM25634453000000 Hz6.2 dBmV42.3 dB314238095526922LockedQAM25635459000000 Hz6.2 dBmV42.2 dB314246775528523LockedQAM25636465000000 Hz6.0 dBmV42.1 dB314256084719024LockedQAM25638423000000 Hz6.4 dBmV42.2 dB3142399645238525LockedQAM25639429000000 Hz6.4 dBmV42.3 dB3142409758122826LockedQAM25640435000000 Hz6.3 dBmV42.2 dB3142486458149727LockedQAM25641441000000 Hz6.0 dBmV42.1 dB3142554347163528LockedQAM25642399000000 Hz7.5 dBmV42.9 dB3142651343269729LockedQAM25643405000000 Hz7.4 dBmV42.8 dB31426739812410530LockedQAM25644411000000 Hz7.1 dBmV42.6 dB3142739439309231LockedQAM25645417000000 Hz6.7 dBmV42.4 dB3142795266228232Not LockedUnknown00 Hz0.0 dBmV0.0 dB000
Upstream Bonded Channels
ChannelLock StatusModulationChannel IDFrequencyPower1LockedATDMA135600000 Hz41.5 dBmV2LockedATDMA229200000 Hz41.3 dBmV3LockedATDMA322800000 Hz40.5 dBmV4LockedATDMA716400000 Hz40.5 dBmV5Not LockedUnknown00 Hz0.0 dBmV6Not LockedUnknown00 Hz0.0 dBmV7Not LockedUnknown00 Hz0.0 dBmV8Not LockedUnknown00 Hz0.0 dBmV
Downstream OFDM Channels
ChannelLock StatusModulation / Profile IDChannel IDFrequencyPowerSNR / MERActive Subcarrier Number RangeUnerrored CodewordsCorrectable CodewordsUncorrectable Codewords1Locked0, 1, 2, 337690000000 Hz6.3 dBmV39.5 dB1048 ~ 30471313375315128314850543922Not Locked000 Hz4.9 dBmV0.0 dB0 ~ 4095000
Upstream OFDMA Channels
ChannelLock StatusModulation / Profile IDChannel IDFrequencyPower1Not LockedUnknown00 Hz0 dBmV2Not LockedUnknown00 Hz0 dBmV
Thanks in advance for any help
5 Replies
Any chance you can put that in a PDF or take a screen capture of the cable connections page?
Power levels are a bit high but with in specs. Might check into a attenuator maybe.
However you have a ton of correct and un-correctables that should be zero's.
Need to check coax cabling and fittings. Remove any splitters and ensure fittings are snug and fit. No kinks and such in the cabling line.
B sure coax cable is of good quality RG6.
