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Forum Discussion
chipforex101
Apr 08, 2026Aspirant
model CAX30 Netflix will not connect
Hello,
Looking to see if there are any reported issues with nighthawk router after a power interruption . Seems Something is not allowing it to load Netflix. Keep getting connection failed code. But Internet is up and running fine???
Any help greatly appreciated. I also called my provider to check for any technical issues. None found.
10 Replies
- FURRYe38Guru - Experienced User
Does netflix not load on any device?
How long was the power interruption?
Devices wireless or ethernet or both connected to the gateway?
What Firmware version is currently loaded?
Please post a copy and paste of the modems connection status and event log page.
- chipforex101Aspirant
1 of 3 copies
- chipforex101Aspirant
UNABLE TO ATTACH SCREENSHOTS. KEEPS SAYING IN PROGRESS AND NEVER COMPLETES
- FURRYe38Guru - Experienced User
Please post your screen captures up on a cloud share service and then post the link to them to view.
NG is aware of pasting images in to a post here in the forums is not working currently.
chipforex101 wrote:
UNABLE TO ATTACH SCREENSHOTS. KEEPS SAYING IN PROGRESS AND NEVER COMPLETES
- chipforex101Aspirant
Hello,
Because i changed the channel for my 5g I now have the same error message that i get when there is an interruption in wi-fi service. It says netflix has encountered an error , retrying.. Code:NW-3-6
I am rebooting net gear router and TV
- chipforex101Aspirant
I now have changed to the recommended channels.
- chipforex101Aspirant
Netflix works on other devices, just issues on tv saying network connection issue while displaying internet connected. When i do diagnostics it says wi fi not connected. So something causes the connection to not fully work with netflix until it clears itself somehow.
Does netflix not load on any device? Just sony Bravia TV
How long was the power interruption? Unknown happened overnight
Devices wireless or ethernet or both connected to the gateway? Wireless only
- chipforex101Aspirant
Thank you everyone for your help. Seems to be connecting fine on its own now. A total mystery.
- FURRYe38Guru - Experienced User
Glad something worked out.
Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
Enjoy. 📡