Modem....CM10000v2

Question

So is my modem done, or just need reprogrammed? Its dropping internet.....

Time	Priority	Description
2024-09-06, 19:25:34	Warning (5)	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=6c:cd:d6:94:14:5c;CMTS-MAC=00:38:df:9b:4e:3d;CM-QOS=1.1;CM-VER=3.1;
2024-09-06, 19:25:34	Notice (6)	US profile assignment change. US Chan ID: 8; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=6c:cd:d6:94:14:5c;CMTS-MAC=00:38:df:9b:4e:3d;CM-QOS=1.1;CM-VER=3.1;
2024-09-06, 19:20:28	Warning (5)	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=6c:cd:d6:94:14:5c;CMTS-MAC=00:38:df:9b:4e:3d;CM-QOS=1.1;CM-VER=3.1;
2024-09-06, 19:20:28	Notice (6)	US profile assignment change. US Chan ID: 8; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=6c:cd:d6:94:14:5c;CMTS-MAC=00:38:df:9b:4e:3d;CM-QOS=1.1;CM-VER=3.1;
2024-09-06, 10:01:32	Warning (5)	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=6c:cd:d6:94:14:5c;CMTS-MAC=00:38:df:9b:4e:3d;CM-QOS=1.1;CM-VER=3.1;
2024-09-06, 10:01:32	Notice (6)	US profile assignment change. US Chan ID: 8; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=6c:cd:d6:94:14:5c;CMTS-MAC=00:38:df:9b:4e:3d;CM-QOS=1.1;CM-VER=3.1;
2024-09-06, 08:35:09	Warning (5)	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=6c:cd:d6:94:14:5c;CMTS-MAC=00:38:df:9b:4e:3d;CM-QOS=1.1;CM-VER=3.1;
2024-09-06, 08:35:09	Notice (6)	US profile assignment change. US Chan ID: 8; Previous Profile: 13; New Profile: 12 13.;CM-MAC=6c:cd:d6:94:14:5c;CMTS-MAC=00:38:df:9b:4e:3d;CM-QOS=1.1;CM-VER=3.1;
2024-09-06, 08:30:03	Error (4)	Improper Configuration File CVC Format
2024-09-06, 08:29:57	Warning (5)	REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=6c:cd:d6:94:14:5c;CMTS-MAC=00:38:df:9b:4e:3d;CM-QOS=1.1;CM-VER=3.1;
2024-09-06, 08:29:55	Notice (6)	DS profile assignment change. DS Chan ID: 33; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=6c:cd:d6:94:14:5c;CMTS-MAC=00:38:df:9b:4e:3d;CM-QOS=1.1;CM-VER=3.1;
2024-09-06, 08:29:55	Notice (6)	DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=6c:cd:d6:94:14:5c;CMTS-MAC=00:38:df:9b:4e:3d;CM-QOS=1.1;CM-VER=3.1;
2024-09-06, 08:29:50	Notice (6)	TLV-11 - unrecognized OID;CM-MAC=6c:cd:d6:94:14:5c;CMTS-MAC=00:38:df:9b:4e:3d;CM-QOS=1.1;CM-VER=3.1;
2024-09-06, 08:29:47	Warning (5)	DHCP WARNING - Non-critical field invalid in response ;CM-MAC=6c:cd:d6:94:14:5c;CMTS-MAC=00:38:df:9b:4e:3d;CM-QOS=1.1;CM-VER=3.1;
Time Not Established	Notice (6)	Honoring MDD; IP provisioning mode = IPv4
Time Not Established	Critical (3)	Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=6c:cd:d6:94:14:5c;CMTS-MAC=00:38:df:9b:4e:3d;CM-QOS=1.1;CM-VER=3.1;
Time Not Established	Critical (3)	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=6c:cd:d6:94:14:5c;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
2024-09-06, 08:28:51	Critical (3)	Resetting the cable modem due to docsDevResetNow

plemans · Answer

got a screensnip of the cable connections page with the logs?&nbsp;

the87hyper · Answer

arting Frequency&lt;tabindex=-1&gt;Startup Procedure&lt;/tabindex=-1&gt;ProcedureStatusCommentAcquire Downstream Channel645000000 HzLockedConnectivity StateOKOperationalBoot StateOKOperationalSecurityEnableBPI+IP Provisioning ModeHonor MDDIPv4 only&lt;tabindex=-1&gt;Downstream Bonded Channels&lt;/tabindex=-1&gt;ChannelLock StatusModulationChannel IDFrequencyPowerSNR / MERUnerrored CodewordsCorrectable CodewordsUncorrectable Codewords1LockedQAM25612645000000 Hz9.0 dBmV40.9 dB1471353494002LockedQAM2563591000000 Hz7.6 dBmV40.1 dB1470640845003LockedQAM2564597000000 Hz7.7 dBmV40.2 dB1470644264004LockedQAM2565603000000 Hz8.1 dBmV40.3 dB1470648586005LockedQAM2566609000000 Hz8.1 dBmV40.3 dB1470652597006LockedQAM2567615000000 Hz8.5 dBmV40.6 dB1470656237007LockedQAM2568621000000 Hz8.5 dBmV40.6 dB1470660257008LockedQAM2569627000000 Hz8.5 dBmV40.7 dB1470664169009LockedQAM25610633000000 Hz8.6 dBmV40.5 dB14706679080010LockedQAM25611639000000 Hz8.8 dBmV40.9 dB14706711050011LockedQAM25613651000000 Hz9.1 dBmV41.0 dB14706748780012LockedQAM25614657000000 Hz9.0 dBmV41.2 dB14706790620013LockedQAM25615663000000 Hz9.2 dBmV41.2 dB14706820990014LockedQAM25616669000000 Hz8.8 dBmV41.1 dB14706856280015LockedQAM25617675000000 Hz9.3 dBmV40.8 dB14706838750016LockedQAM25618681000000 Hz9.3 dBmV41.3 dB14706876640017Not LockedUnknown00 Hz0.0 dBmV0.0 dB00018Not LockedUnknown00 Hz0.0 dBmV0.0 dB00019Not LockedUnknown00 Hz0.0 dBmV0.0 dB00020Not LockedUnknown00 Hz0.0 dBmV0.0 dB00021Not LockedUnknown00 Hz0.0 dBmV0.0 dB00022Not LockedUnknown00 Hz0.0 dBmV0.0 dB00023Not LockedUnknown00 Hz0.0 dBmV0.0 dB00024Not LockedUnknown00 Hz0.0 dBmV0.0 dB00025Not LockedUnknown00 Hz0.0 dBmV0.0 dB00026Not LockedUnknown00 Hz0.0 dBmV0.0 dB00027Not LockedUnknown00 Hz0.0 dBmV0.0 dB00028Not LockedUnknown00 Hz0.0 dBmV0.0 dB00029Not LockedUnknown00 Hz0.0 dBmV0.0 dB00030Not LockedUnknown00 Hz0.0 dBmV0.0 dB00031Not LockedUnknown00 Hz0.0 dBmV0.0 dB00032Not LockedUnknown00 Hz0.0 dBmV0.0 dB000&lt;tabindex=-1&gt;Upstream Bonded Channels&lt;/tabindex=-1&gt;ChannelLock StatusModulationChannel IDFrequencyPower1LockedATDMA117300000 Hz37.8 dBmV2LockedATDMA223700000 Hz37.8 dBmV3Not LockedUnknown00 Hz0.0 dBmV4Not LockedUnknown00 Hz0.0 dBmV5Not LockedUnknown00 Hz0.0 dBmV6Not LockedUnknown00 Hz0.0 dBmV7Not LockedUnknown00 Hz0.0 dBmV8Not LockedUnknown00 Hz0.0 dBmV&lt;tabindex=-1&gt;Downstream OFDM Channels&lt;/tabindex=-1&gt;ChannelLock StatusModulation / Profile IDChannel IDFrequencyPowerSNR / MERActive Subcarrier Number RangeUnerrored CodewordsCorrectable CodewordsUncorrectable Codewords1Locked0, 1, 2, 3159276000000 Hz3.7 dBmV35.8 dB886 ~ 32097043718667127618986902Locked0, 1, 2, 3160810000000 Hz9.3 dBmV33.8 dB166 ~ 39291143466325117835834210&lt;tabindex=-1&gt;Upstream OFDMA Channels&lt;/tabindex=-1&gt;ChannelLock StatusModulation / Profile IDChannel IDFrequencyPower1Locked3, 4, 9, 10, 11, 12, 13323700000 Hz33.3 dBmV2Not Locked3, 4, 9, 10, 11, 12, 1300 Hz0.0 dBmV&nbsp;

the87hyper · Answer

2024-09-07, 18:02:51Warning (5)DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=6c:cd:d6:94:14:5c;CMTS-MAC=00:38:df:9b:4e:3d;CM-QOS=1.1;CM-VER=3.1;2024-09-07, 18:02:51Notice (6)US profile assignment change. US Chan ID: 8; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=6c:cd:d6:94:14:5c;CMTS-MAC=00:38:df:9b:4e:3d;CM-QOS=1.1;CM-VER=3.1;2024-09-07, 17:57:46Warning (5)DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=6c:cd:d6:94:14:5c;CMTS-MAC=00:38:df:9b:4e:3d;CM-QOS=1.1;CM-VER=3.1;2024-09-07, 17:57:46Notice (6)US profile assignment change. US Chan ID: 8; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=6c:cd:d6:94:14:5c;CMTS-MAC=00:38:df:9b:4e:3d;CM-QOS=1.1;CM-VER=3.1;2024-09-07, 17:42:30Warning (5)DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=6c:cd:d6:94:14:5c;CMTS-MAC=00:38:df:9b:4e:3d;CM-QOS=1.1;CM-VER=3.1;2024-09-07, 17:42:30Notice (6)US profile assignment change. US Chan ID: 8; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=6c:cd:d6:94:14:5c;CMTS-MAC=00:38:df:9b:4e:3d;CM-QOS=1.1;CM-VER=3.1;2024-09-07, 17:37:26Warning (5)DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=6c:cd:d6:94:14:5c;CMTS-MAC=00:38:df:9b:4e:3d;CM-QOS=1.1;CM-VER=3.1;2024-09-07, 17:37:26Notice (6)US profile assignment change. US Chan ID: 8; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=6c:cd:d6:94:14:5c;CMTS-MAC=00:38:df:9b:4e:3d;CM-QOS=1.1;CM-VER=3.1;2024-09-07, 17:32:24Warning (5)DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=6c:cd:d6:94:14:5c;CMTS-MAC=00:38:df:9b:4e:3d;CM-QOS=1.1;CM-VER=3.1;2024-09-07, 17:32:24Notice (6)US profile assignment change. US Chan ID: 8; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=6c:cd:d6:94:14:5c;CMTS-MAC=00:38:df:9b:4e:3d;CM-QOS=1.1;CM-VER=3.1;2024-09-07, 17:17:13Warning (5)DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=6c:cd:d6:94:14:5c;CMTS-MAC=00:38:df:9b:4e:3d;CM-QOS=1.1;CM-VER=3.1;2024-09-07, 17:17:13Notice (6)US profile assignment change. US Chan ID: 8; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=6c:cd:d6:94:14:5c;CMTS-MAC=00:38:df:9b:4e:3d;CM-QOS=1.1;CM-VER=3.1;&nbsp;&nbsp;&nbsp;&nbsp;

FURRYe38 · Answer

Power a bit too high for the download channels:
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router
&nbsp;
&nbsp;
Any Criticals, Errors or Warnings seen in the event logs needs to be reviewed and resolved by the ISP.&nbsp;Indicates a signal issue on the ISP line up to the modem.Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.&nbsp;
&nbsp;
&nbsp;
Have the ISP check the signal and line quality UP to the modem.&nbsp;Be sure the ISP provisions the modem correctly.Be sure there are no coax cable line splitters in the between the modem and ISP service box.&nbsp;Be sure your using good quality RG6 coax cable up to the modem.&nbsp;Start with removing any amplifiers, signal attenuators, or splitters from the coax.From there check the line for kinks, damage, moisture in the line.Check the connectors for improperly made ends, foil touching the copper coax line, loose connections, bad/old/cheap connectors, or corroded connections. Replace them if you do.Be sure to power OFF the modem for 1 minute then back ON.https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-routerhttps://www.duckware.com/tech/solving-intermittent-cable-modem-issues.htmlhttps://highspeed.tips/docsis-events/

the87hyper · Answer

Thank you&nbsp;

Forum Discussion

Modem....CM10000v2

6 Replies

Procedure	Status	Comment
Acquire Downstream Channel	645000000 Hz	Locked
Connectivity State	OK	Operational
Boot State	OK	Operational
Security	Enable	BPI+
IP Provisioning Mode	Honor MDD	IPv4 only

Channel	Lock Status	Modulation	Channel ID	Frequency	Power	SNR / MER	Unerrored Codewords	Correctable Codewords	Uncorrectable Codewords
1	Locked	QAM256	12	645000000 Hz	9.0 dBmV	40.9 dB	1471353494	0	0
2	Locked	QAM256	3	591000000 Hz	7.6 dBmV	40.1 dB	1470640845	0	0
3	Locked	QAM256	4	597000000 Hz	7.7 dBmV	40.2 dB	1470644264	0	0
4	Locked	QAM256	5	603000000 Hz	8.1 dBmV	40.3 dB	1470648586	0	0
5	Locked	QAM256	6	609000000 Hz	8.1 dBmV	40.3 dB	1470652597	0	0
6	Locked	QAM256	7	615000000 Hz	8.5 dBmV	40.6 dB	1470656237	0	0
7	Locked	QAM256	8	621000000 Hz	8.5 dBmV	40.6 dB	1470660257	0	0
8	Locked	QAM256	9	627000000 Hz	8.5 dBmV	40.7 dB	1470664169	0	0
9	Locked	QAM256	10	633000000 Hz	8.6 dBmV	40.5 dB	1470667908	0	0
10	Locked	QAM256	11	639000000 Hz	8.8 dBmV	40.9 dB	1470671105	0	0
11	Locked	QAM256	13	651000000 Hz	9.1 dBmV	41.0 dB	1470674878	0	0
12	Locked	QAM256	14	657000000 Hz	9.0 dBmV	41.2 dB	1470679062	0	0
13	Locked	QAM256	15	663000000 Hz	9.2 dBmV	41.2 dB	1470682099	0	0
14	Locked	QAM256	16	669000000 Hz	8.8 dBmV	41.1 dB	1470685628	0	0
15	Locked	QAM256	17	675000000 Hz	9.3 dBmV	40.8 dB	1470683875	0	0
16	Locked	QAM256	18	681000000 Hz	9.3 dBmV	41.3 dB	1470687664	0	0
17	Not Locked	Unknown	0	0 Hz	0.0 dBmV	0.0 dB	0	0	0
18	Not Locked	Unknown	0	0 Hz	0.0 dBmV	0.0 dB	0	0	0
19	Not Locked	Unknown	0	0 Hz	0.0 dBmV	0.0 dB	0	0	0
20	Not Locked	Unknown	0	0 Hz	0.0 dBmV	0.0 dB	0	0	0
21	Not Locked	Unknown	0	0 Hz	0.0 dBmV	0.0 dB	0	0	0
22	Not Locked	Unknown	0	0 Hz	0.0 dBmV	0.0 dB	0	0	0
23	Not Locked	Unknown	0	0 Hz	0.0 dBmV	0.0 dB	0	0	0
24	Not Locked	Unknown	0	0 Hz	0.0 dBmV	0.0 dB	0	0	0
25	Not Locked	Unknown	0	0 Hz	0.0 dBmV	0.0 dB	0	0	0
26	Not Locked	Unknown	0	0 Hz	0.0 dBmV	0.0 dB	0	0	0
27	Not Locked	Unknown	0	0 Hz	0.0 dBmV	0.0 dB	0	0	0
28	Not Locked	Unknown	0	0 Hz	0.0 dBmV	0.0 dB	0	0	0
29	Not Locked	Unknown	0	0 Hz	0.0 dBmV	0.0 dB	0	0	0
30	Not Locked	Unknown	0	0 Hz	0.0 dBmV	0.0 dB	0	0	0
31	Not Locked	Unknown	0	0 Hz	0.0 dBmV	0.0 dB	0	0	0
32	Not Locked	Unknown	0	0 Hz	0.0 dBmV	0.0 dB	0	0	0

Channel	Lock Status	Modulation / Profile ID	Channel ID	Frequency	Power	SNR / MER	Active Subcarrier Number Range	Unerrored Codewords	Correctable Codewords	Uncorrectable Codewords
1	Locked	0, 1, 2, 3	159	276000000 Hz	3.7 dBmV	35.8 dB	886 ~ 3209	7043718667	1276189869	0
2	Locked	0, 1, 2, 3	160	810000000 Hz	9.3 dBmV	33.8 dB	166 ~ 3929	11434663251	1783583421	0