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bulletsnbait's avatar
bulletsnbait
Aspirant
Mar 25, 2018

Need access to router settings

I have an N300 WiFi router.  I need to get into the settings to reset the password and to make sure it's set at 2.4 and not 5.0 so that I can use the owlet for my baby.  When I go to routerlogin.net, it just shows me that I'm connected and what my password is.  It doesn't show me any settings.  When I go to 192.168.0.1  it shows me how much data I have left for the month, and when it resets, but doesn't give me any options for changing settings.  Help!

6 Replies

  • > I have an N300 WiFi router.

       "N300" is a speed, not a model number.  Ever helpful, Netgear product
    packaging emphasizes speeds like "Nxxx", but that's not the model
    identifier.  Look at the product label.

    > Model: C3000|N300 Cable Gateway Docsis 3.0

       "C3000" is a model number.

    > [...] When I go to routerlogin.net, it just shows me that I'm
    > connected and what my password is.  It doesn't show me any settings.

       If you don't already have the appropriate user manual, then visit
    http://netgear.com/support , put in your (actual) model number, and look
    for Documentation.  Get the User Manual.  Read.

       If what you see in the User Manual differs greatly from what you see
    in real life, then your ISP might have artificially limited what your
    router can do.  You can try resetting it (Look for "Factory Default
    Settings" in the User Manual) but a cable ISP has almost complete
    control over the firmware in such a router.

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User

    bulletsnbait wrote:

    I need to get into the settings to reset the password and to make sure it's set at 2.4 and not 5.0 so that I can use the owlet for my baby. 

     


    There is nothing that you can do with the C3000, if that is what you have, that will "make sure it's set at 2.4 and not 5.0". Actually, does the modem even support 5 GHz? The manual is a bit confusing, but suggests maybe not.

     

    A router's wifi broadcasts both. It is down to the owlet to connect to the 2.4 GHz wifi. If it doesn't work at 5 GHz it won't see that band. There is no point in disabling 5Ghz.

     

    There is a manual and other support stuff for the C3000 somewhere at the end of this link:

     

    >>> C3000 | Product | Support | NETGEAR <<<

     

     

    • antinode's avatar
      antinode
      Guru

      > A router's wifi broadcasts both. [...]

         Not this one's.

      > [...] The manual is a bit confusing, but suggests maybe not.

         Try the Product Data Sheet:

            N300 WiFi Transmitters/Receivers (Tx/Rx) - 2x2 (2.4 GHz)

         It's an "N300" router.  It doesn't get that speed from a 5GHz radio.


      > [...] I need to get into the settings to reset the password and to
      > make sure it's set at 2.4 and not 5.0 so that I can use the owlet for my
      > baby. [...]

         You really don't.  Generally, it's more helpful to quote the original
      (nonsensical) advice from the gizmo's maker, than to assert what you
      "need" to do to accommodate it.

      • bulletsnbait's avatar
        bulletsnbait
        Aspirant
        Well great. The owlet is connected to the wifi but won't register. Their customer service said it was a problem with my router, but apparently it's not. Ugh!
    • michaelkenward's avatar
      michaelkenward
      Guru - Experienced User

      There is nothing that you can do with the C3000, if that is what you have, that will "make sure it's set at 2.4 and not 5.0". Actually, does the modem even support 5 GHz? The manual is a bit confusing, but suggests maybe not.

       

      Perhaps I should add that the confusion in the manual, which should contain more recent details than the data sheet, is down to the statement on page 57:

       

      "A guest network allows visitors at your home to use the Internet without using your wireless security key. You can add a guest network to each wireless network: 2.4 GHz b/g/n and 5.0 GHz a/n."

      This is the only mention of 5 GHz in a manual that otherwise refers only to 2.4 GHz.

       

      I suspect a proofreading error, and boilerplate text being copied from one document to another. But the text is there.