I’m netgear C3000 suddenly doesn’t work. It showed power light is solid red and the other light is solid green. But it is no WiFi , no internet. And I try to reset it. But I cannot. How can I do? Just throw it? Thanks!

There's a whole bunch of leds on the front. You explained some colors but not what specific each light was. Page 7 of your manual lists what each light is. Try telling us what each is doing.Also there is the option of resetting the device using the reset button. Push and hold for 7-10 seconds. you stated you can't reset. Why not? You can also contact your isp to have them resend the configuation file for it. Here's you support site with manuals, troubleshooting, etc.https://www.netgear.com/support/product/C3000.aspxIt also has a 1 year warranty if its new.

Spoiler (Highlight to read)Spoiler (Highlight to read) plemans wrote:There's a whole bunch of leds on the front. You explained some colors but not what specific each light was. Page 7 of your manual lists what each light is. Try telling us what each is doing.Also there is the option of resetting the device using the reset button. Push and hold for 7-10 seconds. you stated you can't reset. Why not? You can also contact your isp to have them resend the configuation file for it. Here's you support site with manuals, troubleshooting, etc.https://www.netgear.com/support/product/C3000.aspxIt also has a 1 year warranty if its new. wrote:There's a whole bunch of leds on the front. You explained some colors but not what specific each light was. Page 7 of your manual lists what each light is. Try telling us what each is doing.Also there is the option of resetting the device using the reset button. Push and hold for 7-10 seconds. you stated you can't reset. Why not? You can also contact your isp to have them resend the configuation file for it. Here's you support site with manuals, troubleshooting, etc.https://www.netgear.com/support/product/C3000.aspxIt also has a 1 year warranty if its new. Thanks, Plemans. I said I did reset it, but nothing is happened. And if I power on the device. It showed power light is solid red. I show you the picture. Thanks!

Try a reset with the cable coax disconnected? How long you have had the modem? I would reivew the user manual for LED troubleshooting information and see what the manual says. I maybe time for a new modem. Jitao wrote:I’m netgear C3000 suddenly doesn’t work. It showed power light is solid red and the other light is solid green. But it is no WiFi , no internet. And I try to reset it. But I cannot. How can I do? Just throw it? Thanks!

I have had it more than two years. But actually used it less one year. And I did the reset from any condition. But nothing is happened. Thanks!

Might have someone check the power adapter voltage as a last resort. Maybe time for something new.

Netgear C3000 N300 WiFi cable modem router

13 Replies

plemans
Guru - Experienced User
Oct 09, 2019
There's a whole bunch of leds on the front. You explained some colors but not what specific each light was. Page 7 of your manual lists what each light is. Try telling us what each is doing.
Also there is the option of resetting the device using the reset button. Push and hold for 7-10 seconds. you stated you can't reset. Why not?
You can also contact your isp to have them resend the configuation file for it.
Here's you support site with manuals, troubleshooting, etc.
https://www.netgear.com/support/product/C3000.aspx
It also has a 1 year warranty if its new.
- Jitao
  Aspirant
  Oct 09, 2019
  Spoiler
  Spoiler
  
  plemans wrote:
  There's a whole bunch of leds on the front. You explained some colors but not what specific each light was. Page 7 of your manual lists what each light is. Try telling us what each is doing.
  Also there is the option of resetting the device using the reset button. Push and hold for 7-10 seconds. you stated you can't reset. Why not?
  You can also contact your isp to have them resend the configuation file for it.
  Here's you support site with manuals, troubleshooting, etc.
  https://www.netgear.com/support/product/C3000.aspx
  It also has a 1 year warranty if its new.
  
  Thanks, Plemans. I said I did reset it, but nothing is happened. And if I power on the device. It showed power light is solid red. I show you the picture. Thanks!
FURRYe38
Guru - Experienced User
Oct 09, 2019
Try a reset with the cable coax disconnected?
How long you have had the modem?
I would reivew the user manual for LED troubleshooting information and see what the manual says.

I maybe time for a new modem.
Jitao wrote:
I’m netgear C3000 suddenly doesn’t work. It showed power light is solid red and the other light is solid green. But it is no WiFi , no internet. And I try to reset it. But I cannot. How can I do? Just throw it? Thanks!
- Jitao
  Aspirant
  Oct 09, 2019
  I have had it more than two years. But actually used it less one year. And I did the reset from any condition. But nothing is happened. Thanks!
  - FURRYe38
    Guru - Experienced User
    Oct 09, 2019
    Might have someone check the power adapter voltage as a last resort.
    
    Maybe time for something new.

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Netgear C3000 N300 WiFi cable modem router