NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Bernardo357's avatar
Bernardo357
Aspirant
Aug 12, 2017

Netgear c3700 modem/ Router Rf problem

My coble modem/router has been acting up for about 6 or 8 months now. The problem seems to be getting worse. The rf connection seems to drop randomly about 10 or plus times a day. The modem the company provided(time warner cable) was old so i bought this one about 2 years ago. The phone/ internet modem the company provides says there is internet but the RF connection goes out. This means I lose my connection randomly and it is realy annoying is there a solution to this problem?

3 Replies

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator

    Hello Bernardo357

     

    Are you able to post the modems logs when these drops happen?

     

    DarrenM

    • Bernardo357's avatar
      Bernardo357
      Aspirant
      I feel as if it gives away to much information so no but i can put some specific logs of when it drops
      • DarrenM's avatar
        DarrenM
        Sr. NETGEAR Moderator

        Can you check if you see T3 or T4 timeouts in the logs.

         

        DarrenM