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TechieMafaka's avatar
Oct 09, 2019
Solved

Netgear C7000v2 Cable Wifi Router Rebooting Itself SOLVED

I purchased the Netgear C7000v2 Cable Wifi Router in early 2019 and the unit would reboot itself randomly for months. I tried everything you could possibly think of from changing every setting to connections to the wall plugs to the firmware which you can't update or rollback because the ISP is the only one who can push firmware updates to these modems. I finally contacted Netgear and saving a lot of time I told them I'm highly technical and was able to cut through the red tape. Under warranty, they agreed to swap out the router. This took about a week. A new router arrives and I shipped the old one back to them. Setup the new router and I'll be damned if, within a short period of time, the same thing was happening again. This thing is rebooting itself and does so for a week. I've always felt these devices ran a little hot and thought to myself I wonder if I add a fan would this fix the issue. I ordered a fan on amazon, and it's one that plugs into your wall outlet, mounted it on side of the wifi router unit with cable ties and I haven't had one issue for the past week. The router is cool to the touch, hasn't rebooted itself once, bandwidth speeds are perfect AND as crazy at this sounds the interface loads extremely fast on browsers and the genie phone app connects immediately when launched. I've never seen the router pages load so quickly nor the app be so responsive. 

 

Have I discovered the problem? You tell me! 

  • I have had the same problem with 2 of the Netgear units.  I am going to try your idea and keep my fingers crossed.  

12 Replies

  • I have had the same problem with 2 of the Netgear units.  I am going to try your idea and keep my fingers crossed.  

    • Yeah it's helped a lot. I still think this router is a piece of junk and I think Netgear knows it. BTW this is my third replacement. I really feel like all routers need some sort of cooling fan. 

      • myersw's avatar
        myersw
        Master

        There have been reports on this site of folks opening the router and finding that the heat sink grease was dried out and not working any more. New grease and was a new router, except for the buggy firmware. There is heat sink grease and then there is heat sink grease. Those of us who build PC's see the difference. Cheap drys out quick.