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Forum Discussion
Netgear C7000V2 recently started disconnecting randomly.
Recently my device has been dropping connection for some reason and I am not sure why. My ISP is RCN and we have contacted them about it. Netgear says that the newest Firmware for this device should be V1.03.08 but ours is V1.03.01, however our ISP says that that is the most recent firmware so I am confused. I took a snip of Cable Connection and Event Log in hopes that will help.
5 Replies
Lots of Errors in the logs. Any Critical, Errors or Warnings needs to be reviewed and resolved by the ISP.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Start with removing any amplifiers, signal attenuators, or splitters from the coax.
From there check the line for kinks, damage, moisture in the line.
Check the connectors for improperly made ends, foil touching the copper coax line, loose connections, bad/old/cheap connectors, or corroded connections. Replace them if you do.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.htmlSo exactly what would it be on the ISP end that they need to fix?
Ask the ISP that.
Info has been posted as well. Have this review this.
