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Melvinejr's avatar
Melvinejr
Tutor
Apr 09, 2020

Netgear c7000v2

My cable modem/router is connected to my smart tv and last night I just couldn’t watch TV anymore. I reset the modem by unplugging the power and Ethernet cables. It doesn’t connect to the internet but the netgear wifi name pops up. I don’t know what’s going on and this is the second time it happened. My internet service. Provider cannot find the router.

7 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Apr 10, 2020

    Have the ISP check the signal and line quality UP to the modem. 
    Be sure there are not coax cable line splitters in the between the modem and ISP service box. 
    Be sure your using good quality RG6 coax cable up to the modem.