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Cajun65's avatar
Cajun65
Follower
Dec 30, 2015

Netgear Genie will not work on my new Windows 10 machine

To Whom

 

I just got a new laoptop computer with windows 10 and Netgear Genie will not open, it does a short search and then wants to shut down the Genie.

My new laptop has window 10 has Windows 10 Pro 64-bit.

The Netgear is a N600 WiFI Cable Modem Router (C3700) [as listed on the box it came in].

 

I bewelieve I have downloaded the latest Netgear Genie for my laptop. It does allow me acfcess to the internet and/or sites I choose.

 

Really could use some help.

 

Thanks

Paul

Firmware
Troubleshooting

3 Replies

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator
    Dec 30, 2015

    Hello cajun65

     

    Have you tried to open the genie software as administrator? also may want to reinstall it.

     

    DarrenM 

    • docbhill's avatar
      docbhill
      Aspirant
      Jan 01, 2016

      I am having the same problem and I have reinstalled the software numerous times but still have the problem where the program does not want to start.  I'm assuming this is due to compatibility issues.  Please help.

       

      Thanks

      Barron

      • nickva0517's avatar
        nickva0517
        Tutor
        Jan 02, 2016

        I had the same situation following Windows 10 install.  I went to Netgear to find the latest Genie install, downloaded, and installed.  Seems good as before when I was on Windows 8.1.  Hope that helps you.