NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Oppakj's avatar
Oppakj
Aspirant
Apr 19, 2022
Solved

Netgear router not connecting

Why is my Netgear router not connecting from last week ? even i  have checked my entire system

  • 1. what router do you have? 

    2. what firmware is on it? 

    3. what modem/gateway is it connected to? 

    4. what are the led's on it doing? 

    5. did something change? 

    6. what have you tried doing to fix it? 

     

    There's a support site with access to manuals, firmware, install guides, etc.
    Go to https://www.netgear.com/support/
    Type in your model number and from there it'll take you to the above.
    Its a great resource to start with.

     

5 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User

    1. what router do you have? 

    2. what firmware is on it? 

    3. what modem/gateway is it connected to? 

    4. what are the led's on it doing? 

    5. did something change? 

    6. what have you tried doing to fix it? 

     

    There's a support site with access to manuals, firmware, install guides, etc.
    Go to https://www.netgear.com/support/
    Type in your model number and from there it'll take you to the above.
    Its a great resource to start with.

     

    • plemans's avatar
      plemans
      Guru - Experienced User

      Well, you answered the modem/router/firmware question and then marked it solved. 

      I take it you got it working again? 
      If not, the reset of the questions are helpful to answer. 

      You can find manuals/guides here: https://www.netgear.com/support/product/C6300

       

       

  • I have fixed the problem myself, they said my new netgear support had been canceled because they could not fix my problem, I just wanted to make sure. They had me buy a maintenance plan that I do not need now. The problem was the ethernet cable.

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User

      CAT6 LAN cable is recommended.