NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Newbie. AC1600 WiFi Cable Modem Router
Geni app states “This router does not support remote access”.
We travel a lot out of state in our RV and sometimes need to reset or adjust settings for the person taking care of / staying at our house. Does this mean I have to buy a new device or is there a work around?
TY in advance!
6 Replies
Which Cable Modem Router are we talking about here?
AC1600 is not a reliable guide to model number. Many devices come with an AC tag, but it is essentially a label that Netgear, and other brands, attach to hardware to describe wifi speeds.
Look at the label on the device for the model number. C6250?
Srchiefret wrote:
Geni app states “This router does not support remote access”.
Could be that your modem/router predates that feature, especially if it works with the genie rather than the Nighthawk app.
Unfortunately, some features need new firmware on the router and cable devices are beyond the control of Netgear or anyone else. Only ISPs can change those and most don't bother.
Find the manual for your device and see if it supports Remote Management.
Remote Management is now Anywhere Access in the Nighthawk and Orbi apps | Answer | NETGEAR Support
Visit the support pages:
Support | NETGEAR
Feed in your model number and check the documentation for your hardware.
Look for the model number on the label on the device.
Cable modems aren't quite the same as regular routers. You could also visit the section of this community for cable modems and see if you can find anything useful there:https://community.netgear.com/t5/Cable-Modems-Gateways/bd-p/home-cable-modems-routers
Yes, C6250
Can I use the Nighthawk App and get that feature or is my model simply not capable?
thank you!
Srchiefret wrote:
Can I use the Nighthawk App .....
It depends on the firmware on your C6250.
Which products support the NETGEAR Nighthawk app? | Answer | NETGEAR Support
See if you can install it and what happens.
Good luck.
Will do. Tks again
got a computer/server that is on all the time? If so, install teamviewer on it and just remote into the desktop/server. From there you could access it.
