Nighthawk c7000 Voice Cuts Out

Question

Hi! I have a c7000 that has never worked as advertised. It can't handle even a couple of WiFi connections without VOIP cutting out so I've been forced to use my old R7000 for WiFi since I bought the c7000 last summer. Comcast and Netgear say it isn't their problem. Meanwhile I have an expensive paperweight. Any ideas? Thanks!&nbsp;

DarrenM · Answer

Are you able to provide the logs and power levels of the modem?

&nbsp;

DarrenM

pdxbears · Answer

I'm happy to, but not sure how. This chat interface won't allow me to attach text files. I can paste the logs in this window or make an image of them I guess. Which logs would you like? Looks like there are Logs, Event Log, EMTA Event Log, and various information screens.

Thanks!

Stephen

DarrenM · Answer

Event logs and a screenshot is fine.

&nbsp;

DarrenM

pdxbears · Answer

It won't let me attached anything but PDFs, so I'll just paste into this window below. Are these the logs in question? Thanks!&nbsp;&lt;tabindex=-1&gt;Downstream Bonded ChannelsChannelLock StatusModulationChannel IDFrequencyPowerSNRCorrectablesUncorrectables1LockedQAM2561513000000 Hz-1.7 dBmV37.1 dB002LockedQAM2562519000000 Hz-1.8 dBmV37.1 dB003LockedQAM2563525000000 Hz-1.8 dBmV37.1 dB004LockedQAM2564531000000 Hz-1.5 dBmV37.1 dB005LockedQAM2565537000000 Hz-1.7 dBmV37.1 dB006LockedQAM2566543000000 Hz-1.7 dBmV37.0 dB007LockedQAM2567549000000 Hz-1.7 dBmV37.0 dB008LockedQAM2568555000000 Hz-1.7 dBmV36.9 dB109LockedQAM2569561000000 Hz-1.7 dBmV36.5 dB2010LockedQAM25610567000000 Hz-2.0 dBmV36.9 dB1011LockedQAM25611573000000 Hz-2.1 dBmV36.8 dB3012LockedQAM25612579000000 Hz-2.0 dBmV36.8 dB4013LockedQAM25613585000000 Hz-2.2 dBmV36.7 dB4014LockedQAM25614591000000 Hz-2.5 dBmV36.6 dB9015LockedQAM25615597000000 Hz-2.6 dBmV36.5 dB11016LockedQAM25616603000000 Hz-2.7 dBmV36.4 dB8017LockedQAM25617609000000 Hz-3.0 dBmV36.3 dB0018LockedQAM25618615000000 Hz-3.3 dBmV36.2 dB0019LockedQAM25619621000000 Hz-3.5 dBmV36.0 dB0020LockedQAM25620627000000 Hz-3.7 dBmV35.8 dB0021LockedQAM25621633000000 Hz-4.1 dBmV35.6 dB0022LockedQAM25622639000000 Hz-4.4 dBmV35.3 dB0023LockedQAM25623645000000 Hz-4.7 dBmV35.1 dB0024LockedQAM25624651000000 Hz-4.6 dBmV35.2 dB00&nbsp;Description Count Last Occurrence Target Source[SUCCESS: User interface login ] 1 Sat Mar 03 11:23:35 2018 192.168.100.2:80 192.168.100.3:51435[TCP- or UDP-based Port Scan ] 3 Sat Mar 03 02:33:15 2018 73.164.***.***:59788 75.75.75.75:53[UPnP set event: ] 1 Fri Mar 02 19:06:54 2018 0.0.0.0:0 192.168.100.6:0[TCP- or UDP-based Port Scan ] 3 Fri Mar 02 19:05:19 2018 73.164.***.***:52499 75.75.75.75:53[LAN access from remote ] 2 Thu Mar 01 19:04:42 2018 192.168.100.3:3074 65.55.42.179:13428[TCP- or UDP-based Port Scan ] 1 Thu Mar 01 18:30:45 2018 73.164.***.***:38617 75.75.75.75:53[LAN access from remote ] 2 Thu Mar 01 17:42:37 2018 192.168.100.3:3074 65.55.42.179:13464[TCP- or UDP-based Port Scan ] 22 Wed Feb 28 17:11:44 2018 73.164.***.***:54089 216.58.216.142:443[Firewall Up ] 1 Sat Feb 24 20:45:58 2018 ---.---.---.---:--- ---.---.---.---:---[Internet connected ] 1 Sat Feb 24 20:46:00 2018 73.164.***.***:0 0.0.0.0:0[Public Network Interface up ] 1 Sat Feb 24 20:45:58 2018 ---.---.---.---:--- ---.---.---.---:---[Time Of Day established ] 1 Sat Feb 24 20:45:42 2018 ---.---.---.---:--- ---.---.---.---:---[Internet disconnected ] 1 Sat Feb 24 20:44:02 2018 ---.---.---.---:--- ---.---.---.---:---[SUCCESS: User interface login ] 2 Sat Feb 24 20:43:47 2018 192.168.100.2:80 192.168.100.3:61688[TCP- or UDP-based Port Scan ] 4 Sat Feb 24 13:12:19 2018 73.164.***.***:56220 74.125.199.189:443[SUCCESS: User interface login ] 1 Sat Feb 24 11:48:25 2018 192.168.100.2:80 192.168.100.3:51677[TCP- or UDP-based Port Scan ] 22 Sat Feb 24 11:23:56 2018 73.164.***.***:58164 75.75.75.75:53[SUCCESS: User interface login ] 1 Mon Feb 19 21:03:06 2018 192.168.100.2:80 192.168.100.3:53028[TCP- or UDP-based Port Scan ] 7 Mon Feb 19 20:02:44 2018 73.164.***.***:62554 216.58.193.78:443[UPnP set event: ] 1 Sun Feb 18 19:10:36 2018 0.0.0.0:0 192.168.100.6:0[Time Of Day established ] 1 Sun Feb 18 12:35:52 2018 ---.---.---.---:--- ---.---.---.---:---[TCP- or UDP-based Port Scan ] 12 Sun Feb 18 09:36:04 2018 73.164.***.***:59968 75.75.75.75:53[UPnP set event: ] 2 Fri Feb 16 19:46:43 2018 0.0.0.0:0 192.168.100.6:0[TCP- or UDP-based Port Scan ] 2 Thu Feb 15 07:44:13 2018 73.164.***.***:53565 75.75.75.75:53[UPnP set event: ] 1 Wed Feb 14 19:03:39 2018 0.0.0.0:0 192.168.100.6:0[TCP- or UDP-based Port Scan ] 16 Wed Feb 14 06:45:19 2018 73.164.***.***:49424 216.58.216.132:443[UPnP set event: ] 1 Sun Feb 11 20:02:15 2018 0.0.0.0:0 192.168.100.6:0[TCP- or UDP-based Port Scan ] 1 Sun Feb 11 18:20:42 2018 73.164.***.***:58357 75.75.75.75:53[Time Of Day established ] 1 Sun Feb 11 12:35:51 2018 ---.---.---.---:--- ---.---.---.---:---[TCP- or UDP-based Port Scan ] 4 Sun Feb 11 11:44:25 2018 73.164.***.***:39392 75.75.75.75:53&nbsp;&nbsp;&nbsp;

pdxbears · Answer

That didn't turn out so well. Here's the other log (attached).&nbsp;

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Nighthawk c7000 Voice Cuts Out

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