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duffz's avatar
duffz
Aspirant
Aug 28, 2023

Nighthawk C7000V2 - Google TCL TV Connects, but won't get Internet Access, while other Devices will.

I have a Nighthawk C7000v2 - https://www.netgear.com/support/product/c7000v2

 

Firmware Version
V1.03.08

 

 Hey Guys,

Maybe someone can help, I am going crazy trying to get my new Google TCL TV to connect to the internet.

 

Anytime I try to connect the TV to my wifi, or even plug directly into the TV with Ethernet cord, it will connect, but then say "No internet access". At first I thought maybe there was a problem with the TV, but I tried turning my Iphone into a hotspot, and it the TV connected right away with successful internet access.

 

Since it connected instantly online with my hotspot, I am lead to believe it has something to do with my router? Its very weird to me that it still says "no internet connection" even when being plugged directly in from my router, to the TV.

 

If I use the TV command "check internet connection" - it comes back as "Router connection successful", then the 2nd step says "internet connection failed".

 

I am using a Netgear c7000v2 router. I have disabled "Access control", and enabled "Allow guests to see each other and access my local network" as I found on a google post to try. Still nothing. I've changed everything inside of my router that I thought would have an effect on it making the TV get internet access, but nothing.

I have a different Roku TV, an Iphone, Nintendo system, and they all connect to the wifi with no problem. And all of my wired connections connect without issue also. My signal strength is Excellent, and I have good internet.

 

I really don't understand what could be wrong, but it only makes sense that something inside the routing is not allowing it to connect to the internet. Anyone have some more ideas for me to try with the router?

 

5 Replies

    • duffz's avatar
      duffz
      Aspirant
      Startup Procedure
      Procedure Status Comment
      Acquire Downstream Channel627000000 HzLocked
      Connectivity StateOKOperational
      Boot StateOKOperational
      SecurityEnabledBPI+
      IP Provisioning ModeIPv6 Onlyipv6Only(1)
       
      Downstream Bonded Channels
      Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables
      1LockedQAM25621627000000 Hz-3.2 dBmV37.8 dB00
      2LockedQAM2561507000000 Hz-0.4 dBmV38.8 dB00
      3LockedQAM2562513000000 Hz-0.9 dBmV37.5 dB00
      4LockedQAM2563519000000 Hz-0.5 dBmV37.3 dB00
      5LockedQAM2564525000000 Hz-1 dBmV39.3 dB00
      6LockedQAM2565531000000 Hz-0.7 dBmV38.8 dB00
      7LockedQAM2566537000000 Hz-0.5 dBmV37.2 dB00
      8LockedQAM2567543000000 Hz-1.2 dBmV37.1 dB00
      9LockedQAM2568549000000 Hz-1.3 dBmV35.6 dB00
      10LockedQAM2569555000000 Hz-1.7 dBmV37.5 dB00
      11LockedQAM25610561000000 Hz-1.5 dBmV38.3 dB00
      12LockedQAM25611567000000 Hz-2.5 dBmV38.7 dB00
      13LockedQAM25612573000000 Hz-2.7 dBmV38.6 dB00
      14LockedQAM25613579000000 Hz-2.7 dBmV38.2 dB00
      15LockedQAM25614585000000 Hz-2.7 dBmV38.5 dB00
      16LockedQAM25615591000000 Hz-3.2 dBmV37.3 dB00
      17LockedQAM25616597000000 Hz-3.4 dBmV37.1 dB00
      18LockedQAM25617603000000 Hz-2.7 dBmV37.8 dB00
      19LockedQAM25618609000000 Hz-2.8 dBmV37.4 dB00
      20LockedQAM25619615000000 Hz-2.9 dBmV38 dB00
      21LockedQAM25620621000000 Hz-3.5 dBmV37.2 dB00
      22LockedQAM25622633000000 Hz-2.7 dBmV37.2 dB00
      23LockedQAM25623639000000 Hz-3.1 dBmV37.6 dB00
      24LockedQAM25624645000000 Hz-2.8 dBmV38.2 dB00
       
      Upstream Bonded Channels
      Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
      1LockedATDMA55120 Ksym/sec35600000 Hz45.5 dBmV
      2LockedATDMA35120 Ksym/sec22800000 Hz43.5 dBmV
      3LockedATDMA62560 Ksym/sec40400000 Hz47.8 dBmV
      4LockedATDMA25120 Ksym/sec16300000 Hz42 dBmV
      5LockedATDMA45120 Ksym/sec29200000 Hz44 dBmV
      6Not LockedUnknown00 Ksym/sec0 Hz0.0 dBmV
      7Not LockedUnknown00 Ksym/sec0 Hz0.0 dBmV
      8Not LockedUnknown00 Ksym/sec0 Hz0.0 dBmV

       

      EVENT LOG:

       

      2023-8-28, 14:55:44Notice (6)WiFi Interface [wl0] set to Channel 6 (Side-Band Channel:N/A) - Reason:INTERFERENCE
      2023-8-28, 14:52:29Notice (6)WiFi Interface [wl0] set to Channel 6 (Side-Band Channel:2) - Reason:INTERFERENCE
      1970-1-1, 00:00:47Notice (6)Overriding MDD IP initialization parameters; IP provisioning mode = IPv6
      1970-1-1, 00:00:41Notice (6)WiFi Interface [wl1] set to Channel 48 (Side-Band Channel:N/A) - Reason:INIT
      1970-1-1, 00:00:41Notice (6)WiFi Interface [wl0] set to Channel 11 (Side-Band Channel:N/A) - Reason:INIT
      1970-1-1, 00:00:39Critical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=cc:40:d0:c3:6b:58;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
      1970-1-1, 00:00:44Critical (3)No Ranging Response received - T3 time-out;CM-MAC=cc:40:d0:c3:6b:58;CMTS-MAC=00:01:5c:8e:a6:84;CM-QOS=1.0;CM-VER=3.0;
      1970-1-1, 00:00:38Critical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=cc:40:d0:c3:6b:58;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
      2023-8-22, 10:41:28Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=cc:40:d0:c3:6b:58;CMTS-MAC=00:01:5c:8e:a6:84;CM-QOS=1.1;CM-VER=3.0;
      1970-1-1, 00:00:46Critical (3)No Ranging Response received - T3 time-out;CM-MAC=cc:40:d0:c3:6b:58;CMTS-MAC=00:01:5c:8e:a6:84;CM-QOS=1.0;CM-VER=3.0;
      1970-1-1, 00:00:39Critical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=cc:40:d0:c3:6b:58;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
      1970-1-1, 00:00:42Critical (3)No Ranging Response received - T3 time-out;CM-MAC=cc:40:d0:c3:6b:58;CMTS-MAC=00:01:5c:8e:a6:84;CM-QOS=1.0;CM-VER=3.0;
      1970-1-1, 00:00:37Critical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=cc:40:d0:c3:6b:58;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
      2023-8-21, 20:34:17Critical (3)Resetting the cable modem due to docsDevResetNow
      1970-1-1, 00:00:38Critical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=cc:40:d0:c3:6b:58;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
      2023-8-21, 20:23:13Critical (3)No Ranging Response received - T3 time-out;CM-MAC=cc:40:d0:c3:6b:58;CMTS-MAC=00:01:5c:8e:a6:84;CM-QOS=1.0;CM-VER=3.0;
      2023-8-21, 20:23:04Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=cc:40:d0:c3:6b:58;CMTS-MAC=00:01:5c:8e:a6:84;CM-QOS=1.0;CM-VER=3.0;
      1970-1-1, 00:02:42Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=cc:40:d0:c3:6b:58;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
      1970-1-1, 00:02:41Critical (3)No UCDs Received - Timeout;;CM-MAC=cc:40:d0:c3:6b:58;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
      1970-1-1, 00:02:22Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=cc:40:d0:c3:6b:58;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
      1970-1-1, 00:02:21Critical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=cc:40:d0:c3:6b:58;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
      1970-1-1, 00:02:20Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=cc:40:d0:c3:6b:58;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
      1970-1-1, 00:02:19Critical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=cc:40:d0:c3:6b:58;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
      1970-1-1, 00:02:18Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=cc:40:d0:c3:6b:58;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
      1970-1-1, 00:02:17Critical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=cc:40:d0:c3:6b:58;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
      1970-1-1, 00:02:16Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=cc:40:d0:c3:6b:58;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
      1970-1-1, 00:02:15Critical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=cc:40:d0:c3:6b:58;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
      1970-1-1, 00:02:14Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=cc:40:d0:c3:6b:58;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
      1970-1-1, 00:02:13Critical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=cc:40:d0:c3:6b:58;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
      1970-1-1, 00:02:12Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=cc:40:d0:c3:6b:58;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
      1970-1-1, 00:02:10Critical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=cc:40:d0:c3:6b:58;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
      1970-1-1, 00:01:50Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=cc:40:d0:c3:6b:58;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
      1970-1-1, 00:01:48Critical (3)No UCDs Received - Timeout;;CM-MAC=cc:40:d0:c3:6b:58;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
      1970-1-1, 00:01:31Critical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=cc:40:d0:c3:6b:58;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
      1970-1-1, 00:01:19Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=cc:40:d0:c3:6b:58;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
      1970-1-1, 00:01:18Critical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=cc:40:d0:c3:6b:58;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
      1970-1-1, 00:01:09Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=cc:40:d0:c3:6b:58;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
      1970-1-1, 00:01:08Critical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=cc:40:d0:c3:6b:58;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
      1970-1-1, 00:01:07Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=cc:40:d0:c3:6b:58;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
      1970-1-1, 00:01:06Critical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=cc:40:d0:c3:6b:58;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;

       

      Thank you for the help. Please let me know if I didn't paste that correctly.

       

      WIFI neighbors, there are about 2-3 neighbors that show up with medium strength. I have also tried setting up a guest network to connect to, but it also still has no internet.