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xyz_13's avatar
xyz_13
Aspirant
Dec 04, 2022

Nighthawk CAX80 - cannot access website

I cannot access a website when connected to my CAX80 modem/router. I get a "404 - page not found error". I tried to access via multiple web browsers/devices, cleared cache/cookies, cleared my local DNS cache, and changed my router's DNS to Open DNS (previously Comcast's DNS servers). I'm also on the latest firmware version: V2.1.5.2

 

If I try accessing the same website via my cellular data or connect my laptop to my mobile hotspot, I have no issues. Does anyone have any other suggestions on what I can try next? I looked through this router and cannot locate any logs blocking this connection or whitelisting this site for troubleshooting. My ISP is Comcast ^

 

Thanks in advance.

Troubleshooting

4 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Dec 04, 2022

    Try a difference browser and PC. 

    Can you access 192.168.100.1?

     

    Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch.

    • xyz_13's avatar
      xyz_13
      Aspirant
      Dec 04, 2022

      Already attempted multiple browsers and PC. This is either a router or ISP issue as I can access the website on the same laptop I was having issues with when connected to my mobile hotspot. Yes, I can access the router's admin portal. Resetting the device was my last resort but I may have to...

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Dec 04, 2022

        FR and setup from scratch using a wired pc and web browser...