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Forum Discussion
bnfoshee
Aug 25, 2017Tutor
Password recovery and factory reset
My 17 year old son decided to reset my password and does not remember the password or the security question answers. I have performed several factory resets but the admin and password does not work and it keeps bringing me back to the security questions that I am not able to answer.
Please help, I need to make some changes and I cannot get into my router.
- I was able to get it. I had to unplug everything including the cable wire, plug it all back in and then reset it.
6 Replies
- vkdeltaNETGEAR Employee Retired
you should be able to factory reset and enter new security questions.
when you factory reset, it is actually asking you to type new answers (not old answers)