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Forum Discussion

bnfoshee's avatar
Aug 25, 2017
Solved

Password recovery and factory reset

My 17 year old son decided to reset my password and does not remember the password or the security question answers.  I have performed several factory resets but the admin and password does not work and it keeps bringing me back to the security questions that I am not able to answer.

 

Please help, I need to make some changes and I cannot get into my router.

  • I was able to get it. I had to unplug everything including the cable wire, plug it all back in and then reset it.

6 Replies

  • vkdelta's avatar
    vkdelta
    NETGEAR Employee Retired

    you should be able to factory reset and enter new security questions. 

     

    when you factory reset, it is actually asking you to type new answers (not old answers)

    • bnfoshee's avatar
      bnfoshee
      Tutor

      It is telling me that the answers do not match what is saved on the router.

      • bnfoshee's avatar
        bnfoshee
        Tutor

        This is the message that I am getting.  I have held the reset button for over 30 seconds and even unplugged it.