Ping Spikes and dropped packets

Hey guys!

So this started about 4-5 days ago where my nighthawk C7000V2 (Firmware V1.03.01) would intermittently have massive packet spikes and dropped packets. This isn't just with gaming . Since I work in IT (on the information security side) I do a lot of work from home. As of right now some of my work has begun to suffer due to these high packet spikes and dropped packets (especially with security based applications like splunk). I'm constantly cutting out in meetings or I'm just dropping out altogether. Typically, I can normally fix most networking issues myself. However, this one seems to baffle me since I've never seen packet spikes like this. The packet spikes seem to occur every couple second’s ranging anywhere from 7 to 8 milliseconds all the way up to 2000 milliseconds and the occasional loss. The losses occur more frequently when I am involved in a virtual meetings, listening to music/videos, and gaming. not sure if this is an issue with the router/modem or my ISP. Ive contacted the ISP and they report no outages but im still not convinced (its a local power/water/and internet company) I have yet to try a factory reset on the device however I wanted to reach out and see if there was a solution prior to doing this. I will provide ping logs both wired and Wireless. Let me know if you need and thing else.

Wireless:

Reply from 192.168.0.1: bytes=32 time=8ms TTL=64

Reply from 192.168.0.1: bytes=32 time=18ms TTL=64

Reply from 192.168.0.1: bytes=32 time=10ms TTL=64

Reply from 192.168.0.1: bytes=32 time=10ms TTL=64

Reply from 192.168.0.1: bytes=32 time=63ms TTL=64

Reply from 192.168.0.1: bytes=32 time=1876ms TTL=64

Reply from 192.168.0.1: bytes=32 time=64ms TTL=64

Reply from 192.168.0.1: bytes=32 time=9ms TTL=64

Reply from 192.168.0.1: bytes=32 time=12ms TTL=64

Reply from 192.168.0.1: bytes=32 time=9ms TTL=64

Reply from 192.168.0.1: bytes=32 time=9ms TTL=64

Reply from 192.168.0.1: bytes=32 time=9ms TTL=64

Reply from 192.168.0.1: bytes=32 time=10ms TTL=64

Reply from 192.168.0.1: bytes=32 time=25ms TTL=64

Reply from 192.168.0.1: bytes=32 time=8ms TTL=64

Reply from 192.168.0.1: bytes=32 time=8ms TTL=64

Reply from 192.168.0.1: bytes=32 time=15ms TTL=64

Request timed out.

Reply from 192.168.0.1: bytes=32 time=1155ms TTL=64

Reply from 192.168.0.1: bytes=32 time=29ms TTL=64

Reply from 192.168.0.1: bytes=32 time=8ms TTL=64

Reply from 192.168.0.1: bytes=32 time=8ms TTL=64

Reply from 192.168.0.1: bytes=32 time=9ms TTL=64

Reply from 192.168.0.1: bytes=32 time=11ms TTL=64

Ping statistics for 192.168.0.1:

    Packets: Sent = 120, Received = 119, Lost = 1 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 5ms, Maximum = 1925ms, Average = 130ms

Wired:

Reply from 192.168.0.1: bytes=32 time=8ms TTL=64

Reply from 192.168.0.1: bytes=32 time=8ms TTL=64

Reply from 192.168.0.1: bytes=32 time=18ms TTL=64

Reply from 192.168.0.1: bytes=32 time=1894ms TTL=64

Reply from 192.168.0.1: bytes=32 time=36ms TTL=64

Reply from 192.168.0.1: bytes=32 time=7ms TTL=64

Reply from 192.168.0.1: bytes=32 time=7ms TTL=64

Reply from 192.168.0.1: bytes=32 time=7ms TTL=64

Reply from 192.168.0.1: bytes=32 time=8ms TTL=64

Reply from 192.168.0.1: bytes=32 time=7ms TTL=64

Reply from 192.168.0.1: bytes=32 time=7ms TTL=64

Reply from 192.168.0.1: bytes=32 time=8ms TTL=64

Reply from 192.168.0.1: bytes=32 time=15ms TTL=64

Reply from 192.168.0.1: bytes=32 time=9ms TTL=64

Reply from 192.168.0.1: bytes=32 time=8ms TTL=64

Reply from 192.168.0.1: bytes=32 time=8ms TTL=64

Reply from 192.168.0.1: bytes=32 time=7ms TTL=64

Reply from 192.168.0.1: bytes=32 time=7ms TTL=64

Reply from 192.168.0.1: bytes=32 time=9ms TTL=64

Reply from 192.168.0.1: bytes=32 time=1923ms TTL=64

Reply from 192.168.0.1: bytes=32 time=69ms TTL=64

Reply from 192.168.0.1: bytes=32 time=7ms TTL=64

Reply from 192.168.0.1: bytes=32 time=6ms TTL=64

Reply from 192.168.0.1: bytes=32 time=6ms TTL=64

Reply from 192.168.0.1: bytes=32 time=6ms TTL=64

Reply from 192.168.0.1: bytes=32 time=8ms TTL=64

Reply from 192.168.0.1: bytes=32 time=7ms TTL=64

Reply from 192.168.0.1: bytes=32 time=7ms TTL=64

Reply from 192.168.0.1: bytes=32 time=7ms TTL=64

Reply from 192.168.0.1: bytes=32 time=6ms TTL=64

Reply from 192.168.0.1: bytes=32 time=7ms TTL=64

Reply from 192.168.0.1: bytes=32 time=6ms TTL=64

Reply from 192.168.0.1: bytes=32 time=7ms TTL=64

Reply from 192.168.0.1: bytes=32 time=7ms TTL=64

Reply from 192.168.0.1: bytes=32 time=7ms TTL=64

Reply from 192.168.0.1: bytes=32 time=1988ms TTL=64

Reply from 192.168.0.1: bytes=32 time=15ms TTL=64

Ping statistics for 192.168.0.1:

    Packets: Sent = 120, Received = 120, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 6ms, Maximum = 1988ms, Average = 129ms