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DennisM23's avatar
DennisM23
Aspirant
Oct 19, 2015

Problems connecting to comcast

So I recently got a problem with my Netgear CG3000Dv2 N450 Router. I've had the router for over 3 months now and haven't had a problem with it until 3 days ago. The router works and all the lights are on, but when I connnect to it wirelessly, It brings me to an Xfinity activation page for the router. I've called Xfinity customer support about 3 times now and she scheduled an appointment with a technician and he didn't show up. I scheduled another appointment tomorrow, but I thought,I might see if anyone here knows why the router isn't working. 

 

Thank you in advance.

Troubleshooting

3 Replies

  • Babylon5's avatar
    Babylon5
    NETGEAR Employee Retired
    Oct 20, 2015

    Since you specifically mentioned wireless connections does that mean that you don’t have issues with wired connections to the router?

      • vkdelta's avatar
        vkdelta
        NETGEAR Employee Retired
        Oct 22, 2015

        1. Clear your browser cache

        2. Activate the router one time and see if re-appears.

        3. Call comcast and provide the MAC to make sure MAC is actually on your account and you dont have 2 modems online with same account.