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thedza49's avatar
thedza49
Aspirant
Dec 21, 2020

R7800 not recognizing external hard drive plugged in via USB

Hey Everyone,

 

Title pretty much says it all.  I have a 3.5 Western Digitial Red NAS drive that is 4TB plugged into an amazon external hard drive enclosure trying to get my router to recognize it.

 

Odd thing is that I was able to pull this hard drive into my mac, format the drive and copy over files no probelm.  I plug it into the second USB connection on the router and readyshare doesn't seem to recognize it.

 

I did this with a previous hard drive that was the same set up and it worked fine but now with this one it's not working.

 

Not sure if there is a way to troubleshoot this or if there is a specific disk format I need to use on my mac Disk Utility app?

Thanks,


Dza

5 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Dec 21, 2020

    What format did you use on the drive? I think NTFS and FAT32 or EXT are ones that are supported by NG. Check the manual.

     

    Does the external drive enclosure have it's own power supply? 

    • thedza49's avatar
      thedza49
      Aspirant
      Dec 21, 2020

      I think I selected the first option on Disk Utility on my Mac which was the APFS.

       

      The enclosure has it's own power source.

       

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Dec 21, 2020

        Ya, thats not supported on NG I believe. Try NTFS or EXT