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fcozza's avatar
fcozza
Follower
Oct 09, 2018

RMA Email Confirmation Never Received

I completed an RMA over a week ago #3427535, but never received a confirmation email.

I used the status checker but there is no update, and the new unit has not been shipped.

Where am I supposed to return the unit to?

Hardware

2 Replies

  • schumaku's avatar
    schumaku
    Guru - Experienced User
    Oct 10, 2018

    Check your email Spam folder.

     

    In any other case, only Netgear can help Christian_R ChristineT - Netgear has still not added the RMA information to the Web site (long with accepted RMA), and does continue to believe email being something reliable?

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Oct 10, 2018

    Hello fcozza - Thank you for reaching out. According to our records, you opted for a standard swap exchange. 

     

    As per our Warranty Return Policy (https://kb.netgear.com/1113/Warranty-Return-Policy): 

     

    "This option allows you to return the defective unit to the RMA fulfillment center. As soon as the fulfillment center receives the defective product, a replacement unit is shipped out in one business day via ground services."

     

     

    The RMA fulfillment center address is listed below: 

     

    Tracelogix - NETGEAR Returns

    3605 Knight Road
    Suite 101
    Memphis, TN 38118

     

    If any further information is needed, please let me know and I can have our Customer Care Team get in contact with you. 

     

     

    ~Christian