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nehe8116's avatar
nehe8116
Initiate
Dec 26, 2017

Serial Label Gone!!! Help

My C6300 used to have a serial number label on the bottom of it and it's gone... not sure why...I never registered the product so I can't retrieve it online!!! Why is the serial number so important? Well.. I changed the account password on my router login using a password generator and long story short, it got lost. So, this isn't one of those passwords that I can guess a few times to get it. It's impossible to recover. I have some recovery questions to retreive the password but to get to my recovery questions I need the serial number!! I opened the C6300 up but the internal components didn't appear to have a relevant serial number. I'm probably going to call Best Buy tomorrow but if they don't have the serial number, I'm completely locked out of my router login! That means I can't whitelist new devices...HELP

Security
Troubleshooting

2 Replies

  • TheEther's avatar
    TheEther
    Guru
    Dec 26, 2017
    Why can't you reset the router to factory settings? Push the reset for 7+ seconds. Default username and password are "admin" and "password" respectively.
    • nehe8116's avatar
      nehe8116
      Initiate
      Dec 26, 2017

      Ok so here is what I ended up doing to fix it -

       

      In order to log on as "admin" with "password" you have to be connected to the router via wi-fi or ethernet. Since I didn't have an ethernet adaptor for my macbook pro, I had to find a way to connect to wi-fi. It turns out that on the C6300 there is a "connect with WPS" button. Mac OS doesn't allow you to connect to wi-fi via WiFi Protected Setup because it's vulnerable to attacks of some sort. So I used my handy-dandy dual-boot to Windows 10 and connected to the router via WPS on that operating system. I then logged onto 192.168.0.1 and logged in as "admin" and "password" and accessed the network name and password. SO HAPPY !!!!!!! And thankful that the Netgear C6300 has a "connect with WPS" button. LIFESAVER thank you Netgear! But seriously Netgear I shouldn't have to pay $50 for customer service after 90 days of owning the product. That was a simple fix and I didn't need to spend 4 hours doing that.