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Forum Discussion
JamesMcGill
Nov 02, 2016Aspirant
Slow wi-fi, highly variable wired connectivity
Hi Everyone:
I have had a difficult time diagnosing and resolving issues with slow wi-fi speeds. My network consists of the following:
- Netgear C6300 Cable Modem/Router running IPv4
- IBM PC running Windows 7 (about two years old, 16 GB RAM, 128 GB SSD (primary) and 1 TB platter HDD, gigabit nic), hard-wired to network
- 25 Gbps Comcast Internet connection
- Wi-fi with two password protected networks (auto channel on low end, 153 on high end), guest accounts disabled
- Common connections to wi-fi networks for two iPhones
- BluRay player connected to wi-fi for Netflix
- Occasional connection with Denon receiver
- Brother multi-function printer, hard-wired by wi-fi capable
- ADT security camera, wi-fi to receiver, wired to router
- Solar City wi-fi to receiver for monitoring solar array, wired to router
My typical speeds are as follows:
Comcast as measured on desktop pc hard-wired to router: 15-88 Gbps download, 5-15 Gbps upload. System sped-up considerably after a call to Comcast and a clearing of network traffic that had built-up.
Measurement Lab wi-fi speed test as tested from iPhone on wi-fi connected to the higher frequency network: 1 Mbps download, 5-7 Mbps upload.
Comcast assures me that the firmware on the router is up-to-date. But my suspicion is no longer that the problem lies with the ISP. I also do not believe that the router is the problem for the wired network. The problem seems to be confined to the wi-fi networks.
What I have tried:
- Detecting other networks and switching channels to lesser-used frequencies. There are about five other networks in my neighborhood.
- Lowering the MTU.
- Switching to IPv6 (which yielded a temporary, minor improvement).
- Performing a factory reset (multiple times).
- Reloading the firmware as obtained from the Netgear site.
- Analyzing typical network traffic (not seeing particularly heavy loads under normal circumstances).
- Locking-down access to the modem/router.
- Significantly increasing the complexity of wi-fi and admin passwords (eye toward a hacked router siphoning bandwidth).
- Moving the router to different positions and observing the speeds from different parts of the home (ensuring wi-fi appliance is not too close to the router).
- The slow connectivity is the same at night as it is during the day - ruling out that the solar inverter may be causing EMI.
- All computers and accessories that are hard-wired to the router have been powered through a surge protector for more than a year - we bought the router about six months ago. Cable line also goes through the surge protector.
I'm handy with computers, but I would not describe myself as an expert. Which is why I am bringing my concerns to the community. Hopefully there is an answer for me here. Thank you in advance. I appreciate it greatly.
4 Replies
- DarrenMSr. NETGEAR Moderator
Hello JamesMcGill
Do you get slow wifi speeds on both the 2.4 and 5ghz networks or just one of them? Have you tried to adjust the wireless channels in the wireless settings?
DarrenM
- JamesMcGillAspirant
Hi DarrenM:
Yes, both wi-fi networks have slow speeds.
Yes, I used the utility on the cable modem to find other wi-fi networks and to select a channel for each that was not occupied.
James
- JamesMcGillAspirant
To clarify: No, these actions did not improve wi-fi speed. Given that the LAN speeds are just fine, it appears there is an issue with the wi-fi.